OrderUp Self-service kiosks
by Ryan David AstrologerSelf-service is changing the way we buy. In the United
States, more than 85% of consumers have used a self-service kiosk, and that
number continues to rise. Being beneficial to both customers and companies,
kiosks represent an important part of the future of retail.
Some of the benefits of OrderUP kiosks are:
Reduces customer timeouts
Reducing service time not only improves the customer
experience, but also increases sales. A study by Harvard Business Review shows
that a 7-second reduction in average service time can increase market share by
up to 3%.
Information
For the tech savvy customer, a strategically located kiosk
offers you the opportunity to find more product information, browse the latest
store catalog, and check stock and more
Makes sellers more productive
Self-order kiosks like OrderUp can optimize employee time
and effort. By freeing them to perform tasks of higher value, be more efficient
and thus offer better customer service.
Expenses increase
Research shows that self-ordering kiosks increase customer
spending. According to Harvard Business Review, orders placed at Taco Bell
through its new digital application were 20% more expensive than those taken by
human ATMs, largely because people select additional ingredients
Interaction
It's not just about sales and stock; many companies are
incorporating frequent customer programs into their kiosks as a way to improve
their customers' experience.
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Created on Dec 17th 2019 23:47. Viewed 368 times.