This is a fabulous product! Been taking in about a year. I
have had more energy and only rarely catch a cold since I started using it!
It's not cheap, but it's well worth the price. So easy to mix up in the morning
to get all your needed nutrients (and then SOME!!). Much easier than the
juicing I was doing before- and with juicing there is NO WAY I can get all the
supplements in this 1 product.
I absolutely LOVE the product and up until about two months
ago they had outstanding Customer Service. Within the past two months I have
been extremely dissatisfied with the level of customer service (it was moved
overseas) as well as the change in shipping carriers (packages are tendered to
DHL then to the post office causing delivery delays). My husband and I have
been using the product daily for the past year in conjunction Nutrisystem with better
eating habits. He lost 30 pounds and his blood pressure is now normal and I
lost 20. We feel great and attribute that to use of the product. I have
searched unsuccessfully for a way to reach the owner online, Chris the Kiwi, as
I'm positive he isn't aware how the changes have impacted his customers. I went
from ordering every thirty days, to twenty-eight, then to twenty-one days. When
I added protein powder to my standing order, they changed my order back to a
thirty day schedule. When I finally received the order (delay due to DHL
handing it off to the post office for delivery) it wasn't correct. They shipped
chocolate rather than vanilla, an honest mistake but we're allergic to chocolate!
I reached "Claire", an overseas operator.
After thirty minutes of
unsuccessfully trying to resolve the issue I asked for a supervisor. After
another fifteen minutes I was told there were no supervisors available. I asked
to be transferred to the United States and was given a phone number, the phone
number Nutrisystem was the exact customer service number I had called and reached Claire on
overseas! At that point I was livid. I just wanted to speak to someone
competent who could address my issue. Three days later I received a call back
from Dan. Dan told me he was the supervisor and would handle my order from
there on, just to reach out to him for any issues. That sounded good so I added
protein powder to my recurring twenty-one day order. I finally received the vanilla
powder I ordered.
The powder smelled so strongly of maple syrup that we
discarded the three containers and I reached out to cancel the recurring order
of the protein powder (it tasted fine but the smell was too strong for us).
When I once again reached someone overseas I was told that I didn't have a
recurring order of protein powder and my twenty-one day recurring Nutrisystem order for the
Nutrisystem wasn't twenty-one days it was thirty. I spoke to Dan and he
supposedly took care of both. Dan, a supervisor in the US. So, if I wish to
continue to use an expensive product I like, once again I need to jump the
hurdles of the Customer Service Department to again try to get my standing
order correct. I'm willing to pay for the product because I really do like it,
but at the price point it's at with the extremely poor customer service I've
experienced the past few months I will begin to look for a replacement. Should
Chris reach out to me to try and fix the issues he is probably unaware he has,
I might continue to use the product.