Articles

Missed Call Alert Service to increase customer engagement for the Business

by Erric Ravi CEO at Storify News

Do you plan to engage with your customers directly? Is reaching the masses an issue that your business faces? Is spending a fortune on scaling your business concern for you?  


One simple missed call that is completely free of cost can help you achieve your business upscaling goals. Missed calls came into regular use when the call rates were sky-high, and people wanted a pocket-friendly way to communicate. Though the call rates have dropped lately, the habit has not entirely gone away. A missed call service provider uses this fundamental psychology to help businesses interact with their customers and improve lead generation.

What is a missed call alert service?

A missed call is a call that gets disengaged without answering. It saves customers' time and reduces your agents' intervention in the entire process. By introducing automation in your handling of customer queries, missed call alert service can increase your team's productivity. For customers who do not have internet connectivity or any communication source, this method turns out to be highly beneficial.


When a customer calls on your number, the system automatically declines the call after a ring or two and saves all the necessary information in your CRM. This information includes the caller details like their contact number and time and place of the call. 

Businesses can use missed call alert service more thoroughly to help their customers by communicating through auto-replies.

Who is a missed call service provider?

A missed call service provider is your reliable partner who offers you missed call alert service for delivering marketing campaigns, outreach, surveys, feedback, and effective tracking with real-time notifications and text messages. 

With multiple operators within India and abroad, mTalkz is one missed call service provider that is a telco partner with 14000+ channels. Their services are perfect for customer relationship management and lead targeting.


mTalkz can be a profitable choice of missed call service providers as it - 

  • Allows you to monitor your campaigns on a real-time dashboard

  • Enables you to keep a track record of your growth and productivity

  • Provides constant customer support 

Features of missed call alert service

  • Customer support - You can provide 24*7 services to your customers and resolve their queries.

  • Unlimited calls - With no restrictions on the number of calls you can receive, it ensures that you are always available to assist the customers.

  • Real-time alert - This enables you to be actively responsive towards your customers, improving the retention rate.

  • Cost management - By setting up blacklists and working hours, the click to call service can help you manage cost.


Benefits of Missed call alert service

Missed call alert services come with a bunch of benefits that include:

 

  • Callback Services - With the caller information saved in the database, missed call services enable you to get in touch with your customers.

  • Facilitates in number verification - Since mobile verification is mandatory in any online submission, verifying users' numbers with missed call services becomes easy and cost-effective. For number verification, it is a better alternative than the OTP service. 

  • An excellent tool for polling - Missed call services are one of the easiest ways to know about the customers' viewpoint.

  • Facilitate lead generation - Since customers do not have to pay for the missed calls, missed call alert service becomes an easy way to engage them and generate leads. 


Why does a business need missed call alert service?

For any business to flourish, a well-planned strategy becomes critical. And accurate customer data acquisition facilitates the planning process. A good missed call alert service can make customer data collection and maintenance very easy and manageable for any business. Providing all the relevant information through an SMS reduces operators' need to manage calls and give the callers information manually. Without paying for the calling charges, businesses can resolve customer queries.


Missed call alert service is beneficial as the customer incurs absolutely no cost. With the option to customise the way you respond to the missed call (with a message or a call), this service increases customer engagement. By tracking and analysing all the actions, this service helps augment your business's reach, optimising your target audience.

How does missed call marketing function? 

  1. The customer views the ad or promotion for your toll-free number. 

  2.  You receive the call that gets disconnected after one or two rings.

  3. Lead generation takes place with the callers' contact information exported to your database. 

  4. You notify a customer with an automated callback or SMS. 


By enabling businesses to leverage a customer's buying intent, missed call marketing has become one of the most widely used marketing tools. Whether you need to get feedback with votes or validate new customers, missed call alert service is the perfect solution for expanding businesses profitably.


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About Erric Ravi Advanced   CEO at Storify News

26 connections, 0 recommendations, 119 honor points.
Joined APSense since, December 17th, 2018, From Delhi, India.

Created on Apr 16th 2021 05:17. Viewed 110 times.

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