Microsoft Dynamics CRM Delivers What Others Do Not

How many times does one come across a product which is unanimously called one of the best to function and to possibly have been used? Few, very few.

Microsoft Dynamics CRM is that rarity. From the time the world saw it first till the latest 2016 upgrade, the only thing users have to say about what has become the Best CRM Software is that its quality and performance remain unmatched.

One of the finest ever CRM for Small Business owners, Dynamics CRM helps end users facing customers daily to handle all activities through a single solution. Companies get to save on time as well as expenses and stay ahead of expectations as far as customer service and deliveries are concerned.

1. Excel Functionalities: There are new templates in Excel that help automate tasks, empower the Sales Department to calculate commissions, draw out sales forecasts, obtain analysis and insights directly etc. All of these can be done without exporting or switching, as a simple toggle helps cut down on countless steps.

2. Advantage Outlook: Organizations get to track e-mails better, add contacts from mails and create new records for tracking mails through mobile devices.

3. Delve: Delve is that function in the Dynamics CRM, especially version 2016, which helps surface trending content with most relevance to what an employee is working on and what trends around them. Delve shows popular presentations and proposals to help customers with their opportunities.

4. Silos: This is a function in the solution which stores all information in one centralized location enabling instant access. Besides this is what most companies want, so that their sales team does not struggle to provide immediate responses to customer inquiries.

5. Personalized Documents: The Best CRM Software helps create these, in order to save time and money and cut down on effort. This also eliminates the need to manually extract data which includes account summaries, quotes, orders, invoices and product sheets. With all the data available on CRM, Document Generation helps build various documents and personalize them.

6. Increase Number of Customers: The most reliable CRM for Small Business owners helps increase number of customers for a business. Employees get access to the latest information, monitor the customer relationship building process and mark down most important ones. This results in higher sales.

7. Better Collaboration, More Revenue: Since the solution being used is a unified one, Sales as well as Internal Teams get to collaborate better helping the management gain real-time insights into sales and status performances.

8. Contextual Documents: Whether the employees of the concerned organization work on SharePoint or OneDrive for Business or Office 365 Groups, the company can open up various Office Apps within the solution.

9. Cortana Integration: CRM 2016 embeds sales activities, accounts and opportunities into Cortana so that Sales Personnel can get that information out which is most important.

If providing Better Customer Service is what organizations are targeting, then it would be wise to do it through the Dynamics CRM by Microsoft. One of the finest CRM solutions, it offers every functionality a business enterprise needs to keep customer happy.