Methods to Fix QuickBooks Error 6000, 77 (When Opening Company File)

by Joey Williams QBS Enterprise Support

QuickBooks is a useful accounting software but can encounter errors that halt operations. One such error is 6000 77 which prevents users from opening their company file, particularly in multi-user mode. This article discusses the causes, signs and symptoms of the QuickBooks error 6000 77 and provides steps to resolve it without external assistance.

A brief review of QuickBooks Error 6000 77

It is an error that occurs when a user attempts to open a data file but is unable to do so due to file damage. The error message on the screen also displays a subtext that reads, "We're sorry. QuickBooks encountered a problem." The error can also recur when the program is reopened. This error is categorized as a company file error.

What are the Causes QuickBooks Error 6000 77?

● If a user repeatedly clicks on the QB icon, the application may not work correctly.

● Storing the company data file on an external storage device or a cloud software.

● A multi-user network in QB that is not configured properly.

● The company file folder may not have been granted sufficient permission access.

● Damage to the company file, Network Data file, Transaction Log file, or any combination of these files.

● The firewall settings on the device are incorrect.

Signs and Symptoms of QuickBooks Error 6000 77

● You may be unable to access the company data file in QuickBooks.

● The QuickBooks screen may become unresponsive or go blank unexpectedly.

● Tabs or buttons in the application may become unavailable to click or select.

● You may be unable to switch to other applications running on your device.

● The system may shut down suddenly and at irregular intervals.

Latest Methods to Resolve QuickBooks Error Code 6000 77

Checkout these methods in order to rectify the given error:

Method 1: Access QuickBooks Company File through a Different Path

● Right-click on the QuickBooks icon on your desktop.

● While holding down the Ctrl key on your keyboard, select "Run as Administrator" for QuickBooks.

● Keep holding the Ctrl key until you see the "No Company Open" window.

● From there, click on the File tab and select "Open or Restore Company."

● Choose "Open a company file" and click Next.

● Select the Network option and navigate to the folder where your company file is stored.

● Choose your data file and click Open.

● If the file opens without any issues, the error has been resolved.

Method 2: Change the Extensions of the QuickBooks Company Files

● Press the Windows and E keys together to open File Explorer.

● In the search box, paste this location: C:\Users\Public\Public Documents\Intuit\QuickBooks\Company Files.

● This will take you to the folder where your QB company files are stored.

● Look for the Network Data file and Transaction Log file (company_file.qbw.nd and company_file.qbw.tlg).

● Right-click on one of these files and choose Rename.

● Add ".old" to the file's name and repeat the same process with the other file (company_file.qbw.nd.old and company_file.qbw.tlg.old).

● When you open QuickBooks the next time, newer versions of these files will be created automatically.

Method 3: Use QuickBooks File Doctor Tool

● To use this tool, download it from the official QuickBooks website and install it.

● After installation, open the QuickBooks file doctor tool and search for the file that has the error.

● If required, enter the username and password and reboot the system to apply the changes.

Summing Up!

We sincerely hope that we have effectively conveyed the causes, symptoms, and solutions to this QuickBooks error 6000 77 issue. If you still face this error, it is advisable to seek assistance from our QuickBooks desktop error support experts. You can call us at 1-800-615-2347 to connect with one of our team members.