Key Features To Expect In A Luxury Hotel

How does one distinguish a 5-star luxury hotel from another luxury hotel? There is no fixed benchmark, when deciding hotel ratings so it can be misleading at times. There may be hotels that claim to offer 5 star services, when actually they are not at par with the facilities and services a quality luxury hotel must offer!

While this may be the case in hotels at other destinations across the world, it certainly does not apply to the quality of hotels in Europe and England, especially to luxury suites in London.

With top notch luxury hotels like the Montcalm London city suites, which offer the best facilities and services at a cost-effective price, guests can be assured of getting only the best value for money. Some of the key features that can be found in a 5 star luxury hotel are:

Impeccable customer service:  One of the key factors that differentiate a true luxury hotel from others is the hospitality. One of the biggest challenges for hotels is to ensure that customer satisfaction levels are always maintained and possibly exceeded. This is what brings repeat business. Therefore all top luxury hotels recruit and train employees who are able to consistently deliver at the highest levels. While it may be easy to have elegant features and an opulent ambience, the main component for discerning guests is the quality of customer service. The customer service of any top class hotel will always be proactive, attentive and discreet. Every member of the hotel staff will go out of their way to confirm to the guests requests, while ensuring they do not intrude on a guest’s privacy. No request is ignored and every attempt is made to meet and exceed the guest’s expectations.

Personalised service: One of the most striking features of top hotels is the personalised or bespoke services they offer their guests. From greeting a guest by their name to ensuring your personal requests and needs are well taken care of. Because of their ability of customise services for each and every guest, they stand apart from other hotels. For them a guest is not another one of the many, rather attention is paid to the smallest details to ensure that each and every guest receives the same levels of personal attention. For those who stay regularly at a hotel the management keeps a track of the guest’s personal preferences and ensures that everything is done to meet their expectations, depending upon previous visits.    

Quality of bedding: From the pillow cases to the duvet everything spells comfort and luxury. The bedding is of the highest quality and the hotel ensures that a guest has a comfortable night’s rest without any reason to complain. The bedding is generally plush with memory foam so that the guest has a restful night’s sleep. The blankets, pillows and sheets are luxurious and the colours and designs are soothing to the eye. The ambience of the room is cosy and warm without being over the top. From the perfect light conditions to special reading lights everything is thought of and taken care of.

Complimentary shuttle and VIP transfer services: All 5 star luxury hotels offer their VIP guests special facilities like a complimentary shuttle service or even in-house hotel luxury transport to and from the airport. While these may be limited to a certain radius in some places the general norm is makes the guest’s arrival and departure a seamless and hassle free experience. At times they also assist special guests in receiving VIP service at the airport at any associated lounges of hotel chains available there.

Amenities for kids: Every luxury hotel understands the importance of catering to guests who travel with kids. The hotel with have ample amenities to keep the kids occupied under supervision, while ensuring that the parents are not disturbed in case of any important business meetings or official events. They will have a well stocked playroom and loads of activities to engage the attention of the kids, while they are at the hotel. It is these amenities that only luxury hotels offer for guests with children, which is one of the many features that distinguish them from other hotels.

Quality of food and drink: The quality of food and drinks on offer is eclectic and of the highest order. From the finest wines from across the world to matured spirits from distilleries that span continents, the hotel will stock them all in their inventory. Similarly the cuisines are truly intercontinental ranging from the best local fare to the most exotic dishes from all over the world. A luxury hotel will offer a wide variety of options both for vegan and non-vegan eaters. They will have several in-house restaurants and bars, with even their bread and pastries baked on site. They only use the freshest produce of the highest quality. 

In-Room service: No attempt is spared to offer the best in-room services. From Wi-fi to cable television, LCD plasma televisions screens, coffee makers, a mini bar to a well stocked mini refrigerator every aspect is taken care of. That combined with the facility to call up room service and the concierge at any part of the day and night makes them really special.

Fitness centre: All top class luxury hotels have a swimming pool, saunas, Jacuzzis and a fitness centre for guests. Many of these services are complimentary and care is taken to ensure customer satisfaction at every step. From an in-house masseuse to fitness trainers, herbal wraps to steam baths there are a wide variety of options available for fitness conscious guests at the hotel.

Concierge service: One of the most striking features of a 5 star hotel is its exceptional concierge services. From getting tickets to the theatre, to making reservations at an exclusive restaurant every single need is catered to by the concierge desk. They spare no effort to ensure that every guest’s personal needs are met to expectations.