Is Aircall Suitable For Small Businesses

Is Aircall Suitable For Small Businesses

Recently, Aircall has become one of the most convenient for helping hands for both big and small enterprises. It is a versatile phone system for effectuating the process of business communication. But are you sure whether Aircall is suitable for small business enterprises or not? Well, before finding a rejoinder to this question, let's check it out how businesses must actually use their phone to reap out the benefits. 

It is definitely a tricky situation for businesses to stay ahead in the competition. It is essential for small start-up businesses to come forward with a good market reputation for their activities. The primary aim of any business entity hovers around clinching in the trust of their prospective clients. The mutually beneficial relationship works towards enhancing business longevity. 

Channeling through the phone is essential for any business entity as long as it wishes to stay in the market competition. Here is how you can make the best out of your VoIP phone system:

Work on your availability:

At the first stage, your sole responsibility is to make your phone number viable. It fosters a sense of trust within your clients that your mode of operation is transparent and reliable. As your phone number is visible, customers have a surety to reach you at any instant of time. 

Have the right image:

We know it can sound relatively more robust to create a professional image at the initial stage of stepping up your business. In such scenarios, virtual phone numbers come at your rescue. With a toll-free number facility, your customer can reach you at any time since the caller won't be charged for it. Moreover, it adds stability as well as solidity to your business. Alternatively, you have the advantage of making yourself available all across the world with these virtual phone numbers. 

Expand your horizons about how your customers feel about your business:

The most significant advantage of availing VoIP business phone numbers is that you can use it from any of your connected devices. This becomes an affordable mean for those who lack a physical office infrastructure. Remotely operative teams stand at a beneficial end with these VoIP services. 

How does your VoIP phone system boost your business growth?

The IVR (Interactive Voice Response) filters are the soul of such VoIP services. These filters are proficient enough to detect who stands efficiently to receive your call and at what time. With its accuracy and precise thinking, it transfers your essential call to the next important person down the hierarchy. In this way, you do not miss any call that stands worthy of your business expansion. 

VoIP systems are available to connect back with your customers when you fail with them or miss on their call. This is an automatically a mediated process. In this way, your team gets a notification to connect back to the missed calls and helps in retaining your potential clients or customers. Thus, you and clients/customers again stand in a mutually beneficial relationship.  

What does Aircall VoIP process has stored in its treasure for your business?

Mobile application from Aircall:

With the availability of mobile apps, you can access your incoming or outbound calls much more efficiently. You do not need to worry about missing an important call next time when you are out on your private lunch. 

Option to tag all your essential calls:

Aircall comes ahead with a mandatory call tagging feature for effectuating all your support-related calls. 

Troubleshooting the conventional technical problems:

Majorly, troubleshooting with all the technical difficulties associated with Aircall is quite more comfortable. However, situations may arise where you need to tag on specific engineers to work out the things efficiently for you. 

Importance of the analytics dashboard:

Aircall assures that their clients have the advantage of tracking the percentage of their missed calls. To facilitate all their customers with an easy to track feature, Aircall exhibits monitoring systems based on per week, per month or per quarter basis. 

While there are heaps of benefits under Aircall, still the service is offered at a higher price. This may be tedious for those entrepreneurs who are standing at the start-up establishment phase. 

Aircall expects you to avail of their packages in a bundled user of 3. So if even you are ready to pay for the rest 2 users on your own, you need to tally ahead all the prospective pays.

Aircall pack is available under a price tag of around 30 dollars per month for one user. Likewise, if you are ready to pay for 2 more users, you will be in a position where you need to pay 90 dollars per month to avail of Aircall services. On the contrary, there are Aircall alternatives available in the market, where you can avail of all your VoIP services at an affordable price of 19 dollars per month. Freshcaller is available at this price rendering the same features as that of Aircall with the enhanced user experience.

When you compare both their costs per annum, with Aircall, you are being charged around 1080 dollars. With Freshcaller, you can avail of all the Aircall features at per user convenience for about 684 dollars only. 

Massive demerits of Aircall which hinders small businesses from switching over to it:

• Aircall lacks the facility for calling international numbers. If you wish to make a call, you will have to bear an additional cost.

• Aircall existing users, continuously complain about the Bluetooth streaming protocols issues.

• To avail of Aircall facilities, you need a constant internet connection. This becomes risky when you are on the move. 

• Call quality distortion and call drops are the next issues that businesses came across while using Aircall. 

• Disconnections, interruptions due to internet speeds, failure to notify users, no offers for companies those who owe less than 3 employees. 

Overall, you can say that Aircall needs to undergo suitable modifications along with price revisions if it intends to stay in the market competition. It is only after the changes are technically introduced that Aircall shall work in accordance with the requirements and expectations of the small-scale enterprises.