Articles

Innovative Technologies Aiding Doctor’s Answering Services

by John Fostar Media Releation
Before we go ahead, let us first get a clear understanding of what an answering service is.

An answering service is a call center that receives and transmits a large volume of calls by telephone.

Such a facility has enabled myriad uses.

An answering service vendor responds to incoming calls by providing product support or information enquiries from consumers.

Outgoing calls are made for telemarketing, debt collection, prescription refills, and more.

Today most major businesses are using answering services as business partners. Examples include software and hardware companies, utility companies, and healthcare professionals, to name a few.

One of the key advantages of an answering service is it enables access to a business 24x7.

This benefit has proved to be a defining boon to physicians.

A Medicaid answering service is providing continuity in care when physicians’ offices are closed.

Typically these answering services mushroomed to respond to patient calls, provide the needed information, and relay messages if necessary to the doctor on call.

Subsequently, due to the rising demands in healthcare and the emergence of sophisticated technology, physicians’ answering services have started providing expanded services.

Such services include appointment scheduling, prescription refilling, and integrating messages with EMR. EMR or Electronic Medical Record refers to a systematic collection of patient health information in a digital format.

To make things clearer, here is a brief description on how integration with EMR helps doctors as well as the patients.

When a caller requests a referral or an appointment, the answering service agent takes the information and enters it into the EMR. This shows up as an inbox alert to the physician in his/her office. This ensures messages are not missed and precious time is saved.

“Integration with EMR has allowed my answering service to act as an effective extension to my practice”, says a New York based physician.

This kind of a facility is helping in nurse triaging too.

If a Medicaid answering service is able to integrate the nurse triage system with the doctors’ practice, triage links are directly sent to the EMR. The nurse on duty gets the right medical history of the patient by viewing the EMR before going ahead with the treatment.

Presently, non-integrated systems manage patient information with traditional modes such as emails or faxes. Such modes are risky and cause loss of precious information and undue delays in nurses treating patients on urgent basis.

With each medical specialty having its unique needs, even a dental answering service is now in high demand.

The type of technology available today is enabling outsourced medical services to become genuine partners and a true extension of a doctor’s practice.

Resource Box
The Doctors Answer is a leading medical answering services firm with a team of highly trained representatives providing services to clients 24/7, 365 days a year.

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About John Fostar Advanced   Media Releation

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Created on Sep 6th 2017 05:24. Viewed 664 times.

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