Improve Employee Retention with Workforce Management Software

Employees are the most valuable assets of a company. And the manager must supervise and optimize their potential fully. Using workforce management software can automate this function which will unload the burden from the manager’s shoulders.

Employees seek work-life balance, and failing to obtain it can cause them to search for other opportunities. There are multiple reasons why they are failing to achieve work-life balance, such as unrealistic deadlines and ineffective work strategies. 

Reasons Behind Employees’ Job Dissatisfaction

Field executives are the ones dealing with the clients and customers. But job dissatisfaction can also decrease work performance, affecting customer satisfaction. In addition, when employees are not engaged in their work, they are less likely to have the motivation to be productive. 

Unclear Goals

One of the prime reasons your employees are calling it quits is a lack of clarity of goals and milestones to achieve. It can be frustrating for employees to work towards an unknown and undefined goal.  

Rigid Schedule

Due to the lack of proper strategies and management systems, the assigned schedule can be too hectic for employees. For example, for field employees, visiting clients and handling paperwork can be too much if not appropriately scheduled. 

Delayed Reimbursement

Failing to prioritize employees’ satisfaction and motivation can cause them to leave. Since field executives travel a lot for their jobs, they suffer the most from delays or lack of reimbursements. This can leave them feeling unmotivated and unproductive.

Lack of Appreciation and Recognition

As managers are already overworked, they often fail to measure their employees' productivity and performance quality accurately. Employees require an appreciation for their efforts and success. 

Unrealistic Deadlines

Managers are under pressure to get the most done from their employees. And lack of proper knowledge of their employees’ expertise and bandwidth can cause them to assign tasks that are difficult for the agents. This can cause causes the employees to feel added pressure.

Absence of Proper Guidance

Often field employees feel helpless while on the road as they have no one around them to help. They might start feeling unmotivated and discouraged because of this. 

Problem Adapting to Technology

Employees might often feel like they are being spied upon or their every move is being monitored, which can cause them to revolt or feel like a sword is hanging on their heads. But the truth is that this software is designed to help them work more productively and systematically. 

Time-consuming and Repetitive Tasks

Employees detest having to do meagre and repetitive tasks daily, which can be time and effort-consuming.  Thus making the employees feel frustrated and discouraged. 

What is Workforce Management Software?

Employee management tracking software is the glue that will help you retain your talented employees. The software automates many functions, relieving managers and the workforce of stress and burden. 

Integrating this software into your work can help promote the potential of your employees and implement time and cost-effective methods with its tools and features. These features let managers frame strategies to facilitate task management software and help employees achieve their deadlines.

Automation with Workforce Management System

Hiring and training new employees is time and cost-taxing for a company and its manager. So it's always best to retain your old trained employees. And you can do so with the help of field force management software. 

Remote Task Management

Planning and allocating tasks with precision greatly help managers and employees as they will clearly understand their goals. In addition, the manager can bulk upload a month’s tasks in advance through the software, so the employees know what is expected of them.

Managers won't have to give out tasks individually; employees can start working immediately without waiting for the manager. Furthermore, managers can remotely add, edit or delete allotted tasks. The field employees will be notified of the changes through the app.

Automated Attendance and Leave Management

The workforce management system allows the employee to apply for leave remotely through the application. This is especially helpful for field employees in times of emergency when traveling back to the office is not possible. Managers will be notified of the request and can respond remotely as well. 

The software offers geocoded attendance to save field employees’ time and fuel and maintain authentic attendance records. This feature allows employees to mark their attendance only when they reach their first task location. If still not satisfied, managers can ask for visual verification. 

Timely Reimbursement

To keep your employees happy and motivated, the key is to provide timely reimbursements. With the help of the system now, instead of saving up the bills and receipts, the employees can directly upload them on the app. It will be visible to managers automatically. This greatly saves them time and headaches.

And to maintain genuineness, the software has the option to track travel history. Managers can reimburse according to the travel history. Also, managers can limit the reimbursement amount to optimize the operational budget. This amount is adjustable according to designation and team.

In Built Chatbox

One of the reasons the field executives are calling it quits is because they felt helpless and not included while on the field. Workforce management software includes a chatbox feature that lets field employees communicate seamlessly with their managers and teammates.

Voice notes, photos, and videos can also be shared if the message is unclear. Without hesitation, employees can share any doubt or query related to the task when the manager is unavailable for on-call meetings. 

Live Location and Task Updates

Field employees no longer have to give manual updates on their location and tasks. Instead, the manager can obtain both through the software on his phone. Also, the benefit is that the manager has a track of their work, which helps maintain accountability.

Dual Application

Workforce management software comes with a dual application. This is done to maintain easy navigation and user-friendliness of the software. The manager-dedicated app has features that will help them supervise the employees. At the same time, the employee application has features that will help them execute tasks seamlessly. This is done to avoid hassle and unwanted information and features. 

Custom Forms and Digitalized Documents

The software offers cloud storage where documents can be uploaded to reduce the paperwork burden. This helps managers run a time and cost-friendly operation. 

Another great tool is the customs form which the employees can use as per their needs. For example, field executives generally use it to collect customers' digital feedback. And since it's digital, the forms are visible to managers, which saves the time and stress of traveling to the office to submit the papers.

Real-time Employee Performance Assessment

Real-time reports are generated to provide due appreciation and measure employee productivity and performance. Through the reports, managers can analyze the effectiveness of the strategy formed. These reports are detailed and accurate to measure the contribution of each employee.

TrackoField is the Leading Workforce Management Software.

Now that you know why your employees are dissatisfied and how you can automate theirs and also your workload, why not do so? Investing in workforce management software is a wise decision that will help you retain your employees.