Important duties performed by a concierge at the hotels in Vadodara Gujaratby Manish Kumar Marketing Head
The hospitality industry is booming by each day. Many hotel chains have successfully established themselves throughout the country. Some of them have even marked their territory beyond the ocean. Consequently, there are many hotels throughout the world where you can comfort yourself during your staycation. In India, there are many hotels in Vadodara Gujarat which are carrying out a great business for themselves by the way of extending the best services to all their guests.
So, what makes these hotels popular among the guests at large? Apart from offering the best services to their guests, these hotels have also introduced a concept of a concierge to handle the exclusive guests well, thereby making sure that the hotel is able to attract all the potential guests as well. The major responsibility of a hotel concierge at the best hotel accommodation in Vadodara is to assist the guests with everything they need. Thus, from making dinner reservations for them to acquiring tickets or passes for special events, the concierge service of the hotels in Vadodara Gujarat acts as personal assistance during the stay of the guests with them.
Concierges could be found in all kinds of lodging establishments in Vadodara, from the hotels in Vadodara Gujarat to the resorts and to everything in between. The concierges entertain a broad range of responsibilities when it comes to serving their guests. Listed below are important duties that are performed by a concierge at the hotels in Vadodara Gujarat.
- To facilitate travel
Some concierges at the good hotels in Vadodara Gujarat double as private or for-hire chauffeurs for all their important guests. Thus, these individuals perform more than just driving the guests around. However, they are also commonly looked upon as personal assistants to the guests. Thus, they are provided with the responsibility of arranging tours, as well as excursions, for the guests or transferring the passengers from the airport and other transportation hubs to the hotel and vice versa. Many options for accommodation in Vadodara entertain this service for all their guests.
- Improving hospitality on behalf of the hotel
The concierges at the hotels in Vadodara Gujarat perform all kinds of services which help to define the modern hospitality experience. If the basic level is to be considered, the duties of a concierge include taking reservations, checking the guests in, as well as fetching requests in terms of items and amenities from them. The concierges commonly act as the first point of contact for all the patrons. Behind the scenes, the duties of a concierge are to perform duties such as overseeing the cleaning services, compiling important reports on office work including maintenance jobs, managing the resource inventories, and many others.
- Assisting the important visitors
One of the most crucial responsibilities of a concierge at the hotels in Vadodara Gujarat is to assist all the important visitors and guests at the hotel. Whatever is the need or query of the guests, a hotel concierge provides his personalized service to all these guests, thereby resolving all their queries. The duty of a concierge in terms of assisting the visitors and guests at the hotels in Vadodara Gujarat is similar to the front desk service. The only difference here is that a concierge provides personalized assistance to the guests whereas the front desk of the accommodation in Vadodara has a responsibility to provide general assistance to all the visitors of the hotel.
- Keeping patrons informed
One common duty or responsibility of all the concierges at the hotels in Vadodara Gujarat is to keep all their patrons informed. Thus, in order to materialize this duty, a concierge is required to answer all the questions which are laid down by the patrons. The patrons may want to know about the regional cuisine, nearby tourism, entertainment, as well as other information, which impact the overall quality of their visit. In order to provide proper information to all these questions, it is imperative that the concierge at the accommodation in Vadodara needs more than prior knowledge. This is the reason they are imparted to some additional training sessions.
- Guest services
The hotels in Vadodara Gujarat with nightclubs and restaurants commonly employ concierges to control access into the place, greet their guests, and oversee all kinds of daily operations. These individuals are therefore required to be capable to keep an eye on the multiple affairs which are going on at the clubs or restaurants at these hotels without losing track of the matters such as security, crowd control, emergency response, and requests made from the patrons.
There are many other duties and responsibilities of the concierges which make them an important part of the hotels in Vadodara Gujarat. They are largely responsible for making sure that all the activities are run smoothly within the premises of any accommodation in Vadodara.
Created on Dec 16th 2019 01:57. Viewed 257 times.