Importance of Consistency Across a Single Medical Network

by Kristen White Blogger When a medical office is successful the next step is to branch out and build a second or third location so that more individuals have access to the same level of quality care. However, it is important that the patients have a sense of security that there is consistency in the services no matter which location they visit.

Healthcare centers can handle multiple locations in a few different ways depending on the number of physicians they have, the distance between offices and the support services they offer to patients. The level of care provided after the office has closed for the day is just as important as what happens when the patient is in the office. To ensure that this is standard across all locations within the same system, a single service that can be used in all offices is the best solution.

The best answering services for medical offices are those that can customize for each client and are flexible enough to work with a single office or multiple locations in a seamless manner. The goal is for the patient to be able to call one number and then make the necessary selections from there to determine the most appropriate routing and delivery of messages. Patients need to have confidence that whether they have an urgent situation that needs immediate attention then they will be connected or if the message is non-urgent then it will be delivered to the correct office for review and a timely callback.

The customized plan should identify which doctors are at each location, on-call schedule and notification preferences and where routine messages need to be delivered and how. To ensure that the proper routing takes place, the message given to the caller has to be accurate and detailed enough to explain what information is needed. Options such as the office location or doctor’s name may be part of the selection prior to leaving any verbal message so that the system can deliver it and the right staff member will be able to handle the next business day.
 
Consistency across the network of top healthcare call centers is one of the main reasons to make the investment because the level of quality and customer service will be the same so that every caller is treated as if they are the only one even if multiple calls are coming in at the same time. It also makes moving personnel easier because everyone is trained to use the same equipment and it doesn’t matter which office they are working out of that day. The messaging is the same as well as the process which gives patients confidence that they can go to any branch and have an expectation to receive high-level care even if it is from a different doctor than their primary. Brand messaging that is consistent across all locations is important for visual recognition and so is using the same service to provide similar functionality across every office within the network.
 
Healthcare networks have the same logo, similar labeling, routine paperwork that is the same in each office and even equal levels of technology and equipment for care. Why not ensure that the after-hours system is just as beneficial and creates a positive experience for the patient as everything they encounter when they are in the office. Go online and check out the best medical answering services available with custom plans, flat monthly rates, easy setup and ability to handle organizations of all sizes, locations and complexities.

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Created on Aug 7th 2019 05:37. Viewed 335 times.

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