Impact of Chatbots on Mobile Applications

by Rob Stephen getaprogrammer

Read this article in detail to know about the impact of Chatbots on mobile application development. Hire from the mobile application development company to build a chatbot for e-commerce business.

Today, the industry is witnessing an increasing buyer inclination towards on-demand services. They are looking for a faster response to their queries, which is efficient as well as qualitative. Therefore, questions began to be raised regarding the requirement for mobile chatbots done by mobile app developers.

Chatbots are an extraordinary result of Artificial Intelligence capabilities. It is a form of communication medium where human-like interactions will take place when one lands on a certain e-commerce web page. However, the major twist is that these interactions are entirely computer-generated. Chatbots have entirely changed the operating system of the e-commerce business. The global market of chatbots is expected to see huge potential growth by 2023. No wonder, one finds this tool very strategic and result oriented.

While the rapid technology trends bring such easy access to communication, Chatbots are popularly hailed as the next big thing revolutionising the mobile application industry. Simplifying business and customer interaction, each of the e-commerce stores is capable of gaining huge profits for unending times. Hence the impact is for the long term. Below discussed are several ways Chatbots have started to influence the smartphone market in recent times.

1. Bots are faster than mobile apps

Bots are complete computer-based interactions which execute tasks on their own. Hence, bots are more similar to lightweight apps than intelligent personalities who are artificial. Bot communication gives the users a richer experience than when it is manually done via an app. They also ensure faster responses, maybe just seconds or minutes since the bot gets loaded instantly. Secondly, mobile apps require separate downloading which consumes a lot of data as well as device space. With bots, one does not have to do that.

2. Users like swift messaging

Most of the time, the customers prefer to communicate with a business via a messaging app. Like Facebook Messenger has almost 1 billion active users every month, as people regard it as a primary channel for communication. Hence, when one is directed to the chatbot for any requirement to talk, it becomes easy for the buyer as they can smoothly enquire about the products, prices, good availability, delivery etc. Sometimes calling at the helpline number is also a big hassle. Hence, chatbots make sure that the person is given an answer right away besides any other information if needed. These messages also get saved for later reference.

3. Applications are too much work

Presently there are so many apps in the mobile market, choosing the best among the lot is pretty difficult. It is also complicated given that one has to download it which consumes the memory of the device. Next, one needs to update these apps from time to time and so forth. Chatbots are straightforward. They act as an easy substitute for mobile applications because through this one could send personalised messages and customised notifications to the business representative. The virtual assistant will then coordinate the entire communication.

4. Chatbots are cheap

For the different brands and organisations, chatbots are a cheaper substitute than mobile apps. For developing a chatbot, a few high skilled developers are enough along with talented UX designers. With so many mobile apps already in the market, one is not sure whether the investment made in these apps will actually pay off. This is where Chatbot development comes to the rescue.

These are server-side apps which have a simple interface. Developing a virtual assistant is also more cost-effective than building apps for mobiles. Moreover, these chatbots can be integrated with powerful elements of AI, automatic language processors and speech recognition features which makes it more productive.

Despite the fact that chatbots are a relatively new phenomenon in the market, it is proven to target and engage more customers for e-commerce businesses than mobile apps. Virtual assistants provide the most efficient customer service besides guaranteeing personalised user experience.

Rob Stephen is an expert mobile app developer who works with a reputed software development company in Australia named GetAProgrammer. The author has written this article to elaborate to the readers the impact of Chatbots on the thriving mobile application industry.