I have issues connecting 5GHz and dual band devices wirelessly to the BT Hub

The BT Home Hub 4, Hub 5 and BT smart Hub are dual band with 2 wireless frequencies for devices to attach to: 2.4GHz and 5GHz. On each Hubs, the default setting has identical network name (or SSID) for each the 2.4GHz and 5GHz bands. Connecting a typical 5GHz-capable device to the current single SSID can mechanically connect the device to each the two.4 and 5 GHz frequency at a similar time.

However, not all twin band devices behave the same method and a few device package doesn't cope well with one SSID for each frequencies.

As a result:

• The device might not connect wirelessly to the Hub

• It might not hook up with 5GHz frequency even within the same space

• The wireless connection may well be intermittent

• The wireless connection may well be terribly slow

Devices wherever there are known to be issues include:

• Some Apple devices together with iPhone 5 and Apple TV

• Some humanoid smartphones

• Xbox

For some devices you'll solve this downside by having totally different network names (SSIDs) for the 2.4GHz and therefore the 5GHz bands.

To line this up, follow these steps:

1. Open your web browser on a tool connected to the Hub and attend bthomehub.home. This can open the BT Hub Manager

2. Click on Advanced Settings and enter your Hub admin password once prompted. Unless you've got modified it, you will find the default Hub watchword on the Hub settings card

3. Click on still Advanced Settings

4. Click on Wireless

5. Click on 5GHz

6. Change 'Sync with two.4 Ghz' to No

7. Change the 'Wireless SSID' to a brand new name (we advocate simply adding '5GHz' to the tip of the prevailing SSID name therefore you will apprehend that one is which)

8. Click Apply to avoid wasting the changes

After a couple of minutes you must see 2 BT Hub SSIDs within the list of networks on your device. All of your devices can still automatically hook up with the initial SSID name, which is able to be the 2.4GHz.

If you've got existing dual band devices you would like to attach to 5GHz solely, you'll have to attach them to the 5GHz SSID that you've got renamed.

Even though wireless speeds at 5GHz may be considerably quicker than two.4GHz, the vary of a 5GHz connection isn't pretty much as good. As a result, you'll want your device nearer to your Hub (than you'd got to once using the two.4GHz SSID) to urge the most effective performance attainable.