How To Fix Norton’s ongoing online vault login issues?

by James watson James

ERROR #1: A network error is preventing access to your vault" appears when you log in to Identity Safe online vault in Norton

If a user is facing vault access issue, it is primarily caused by system problem or outage. This error generally occurs because of unstable network connectivity. Instability in network connectivity also happens if your system goes into hibernation mode. Check whether the Internet connectivity is properly installed or not and also analyze signing in the identity Safe website.

If you have an older version Norton or you do not know your product version, visit Norton Update Center.

Step 1: Follow these steps to set up the current version of Norton.

1: Open a web browser.

2: Try to connect to the mentioned website:

3: If the current Norton version gets connected to the website, proceed to the next step.

If the connection fails, make sure the cable is connected properly or contact your Internet service provider.

Step 2: Logout from your Norton account

1: Start Norton

2: Open Settings

3: Go to Detailed Settings, click Identity Safety

4: On the Identity Safety row, click Configure.

5: Click on your email address at the bottom of the Norton Identity Safe window.

6: Sign in as a different user.

7. Restart the computer.

Step 3: Log in to your Norton account

1: Start Norton

2: Open Settings

3: Go to Detailed Settings, click Identity Safety

4: On the Identity Safety row, click Configure.

5: In the 'Sign in or create account' option, insert your crypt password and click Open.

· Set a strong password:

1. A longer password would be helpful to keep your account safe.

2. Includes Numerical values, Symbols, Upper-Case Letters and Lower-Case Letters

3. Choose a unique password which should not be easy to guess.

4. Try to mix up digits, symbols and alphabets—for example, “Pasta&DrinKs$101”

6: In the Sign in window, insert your Norton account password and Sign In.

7: In the Vault Closed window, enter your vault password and Open.

If the error still occurs, proceed to Step 4.

Step 4: Check your online Norton vault access

1: Visit the Norton Identity Safe website.

2: Log in with your registered Norton email address and password.

3: In the Open your vault window, insert your online vault password and click on Open Vault.

If you can access your online account from Norton's Identity Safe website, wait for an hour and then try signing in to the Identity Safe from your current version of Norton product.

If the problem still persists, contact Norton.com/Setup customer support and get an instant resolution!

Source: https://norton-usa.com/fix-nortons-ongoing-online-vault-login-issues/