How to Fix Microsoft or Windows Store Crashing Issue
by Victoria Parker Digital Marketer
Windows Store is the Microsoft’s official shop for downloading
games, apps, etc. When you search for a program on the web, most of the time it
will show the results from the Microsoft Store. Many other tasks such as
downloading or updating applications require store access. If you’re also
encountering any issue while accessing Windows Store in your device, try these
Before you start using the
• Access your PC with the administrator account.
• Make sure the UAC (User Account Control) has
• Verify the minimum (1027 x 768) screen
resolution of your PC.
• Ensure that the video drivers are updated.
• Connect your PC with internet.
Once you set up all these, start using below solutions one by one
Microsoft or Windows Store crashing issue. After trying one solution
check for the problem you’re facing, if it persists then use another solution
Solution 1: Update date and
It looks strange, but it is the most effective and simple
troubleshooting trick to fix Windows Store crashing issue. This trick fixes
most of the general problems of a Microsoft device. If your computer’s clock
isn’t accurate, then possibly this is creating the trouble. Correct your
computer’s date and time with the below steps.
1. Right-click the screen clock in the taskbar.
2. Select ‘Adjust date/time’ from the options.
3. Find the ‘Set time automatically’ option and
4. Click the ‘Change’ button and correct the
time and date.
5. Make sure correct time zone has been
6. Check the time and date once again and save
7. Close all the windows.
8. Now, open ‘Microsoft Store’ to check for the
Solution 2: Run Windows
If your system’s clock is already updated, but still the app
crashes, run Windows Troubleshooter. It scans your computer and finds the
problems preventing your Windows Store from opening. Sometimes if possible, it
fixes the issues itself. If running troubleshooter doesn’t do anything, use the
next solution to fix Windows Store crashing issue.
Solution 3: Remove cache from
Clearing cache or data of a program turn it as a new, this
generally fixes most of the common problems. If you’re encountering the problem
after doing any changes in the app settings, then this will also reset corrupt
settings. Here is how to clear the Windows Store cache.
1. Use the start menu search bar to launch
2. Enter ‘WSReset.exe’ into it.
3. And press ‘Enter.’
Doing so clear all the caches stored in the Windows Store and also
reset corrupt settings.
Solution 4: Turn off the proxy
If you’ve enabled any proxy or VPN in your computer, then it could
be the reason your Windows Store application crashes. If you’re using any VPN
or proxy, then switch it off. Here is how to check and disabled proxy server on
1. Press the ‘Windows Logo’ button. Start menu
display on your desktop.
2. Look for the settings icon and click on it.
This opens the settings window.
3. Click the ‘Network and Internet Proxy’ in the
left pane. Proxy settings open on the right side.
4. Check the switch of ‘Use a proxy server’
under Manual proxy setup.
5. Turn off the switch if it is turned on.
This will disable the proxy you’re using and also may repair your
Solution 5: Reset Microsoft
When any of the above solutions are unable to fix your Microsoft
or Windows Store crashing problem, try to reset the Store. Here’s how.
1. Open the ‘Quick Access menu’ by clicking on
the Start icon.
2. Select ‘Apps and Features.’
3. Go to ‘Advanced options.’
4. Click ‘Reset’ in the newly opened window.
5. Click ‘Reset’ again on the warning prompt.
This will reset the Windows Store and clear everything from it as
well as solve Microsoft Store crashing issue.
Victoria Parker, an employee
currently living in USA and working at a top email service provider company in
the day, and a technical writer at night. I am passionate about writing
troubleshooting tips, beginner’s guides, news, and other articles on varied
topics like QuickBooks
Payroll Support, QuickBooks Payroll Support Number etc.
Created on May 14th 2019 02:31. Viewed 52 times.