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by Lucia Mandela I am working as an IT professional and holds a ver

At times users may face the black screen of death issue before they even sign in to their Windows 10 device. This issue could be a result of several hardware or software problems. In this blog, we will go through the process to fix the black screen issue. 

                         Black-Screen-Problem-on-Windows-10


Solution 1: Use the keyboard shortcut to wake the screen


Attempt to wake the Windows 10 computer and see if the issue resolves. Firstly, tap the Caps Lock or Num Lock button and check whether the status lights on the button lights up.

If the status light activates, follow these steps to attempt to wake the screen:

  1. Hit the Win +Ctrl + Shift + B keys.
  2. Tablet users can hit the volume up and volume down button together thrice in a span of a couple of seconds.
  3. Desktop users can just press the Control + Alt + Delete keys and then choose an account before attempting to sign in.

Check whether the black screen issue has been resolved or not.


Solution 2: Troubleshooting connection problems


The black screen error may be caused due to an issue with the connections of your PC. Here’s what you need to do:

  • Ensure that the monitor is plugged in and switched on.
  • Detach the video cable from the computer, and then attach it again.
  • With the help of shortcut keys, raise the display’s brightness level.
  • Change the video output and switch to another one.

Solution 3: Remove the 3rd party security program


Sometimes black screens can be caused due to 3rd part security suites. Try to uninstall the program temporarily and see if it fixes the issue. Install it again when the Windows 10 computer starts functioning properly. If you are worried that removing the security program will leave your computer exposed, then do not worry. The inbuilt Windows Defender works amazingly well in securing the computer.

  1. In order to remove conflicting security suites, you will have to sign in from the safe mode.
  2. Long press the Power button for a few seconds and power off the computer.
  3. Press the Power button once more to switch the computer on.
  4. Repeat this procedure thrice to launch the Automatic Repair tool.
  5. Select Troubleshoot and go to Advanced options.
  6. Select Startup settings and choose Restart.
  7. Wait for the computer to reboot.
  8. Then, hit the F5 button to get in the Safe mode.
  9. Now, open the Start menu.
  10. Click on Settings.
  11. Select System from the list.
  12. Click on Apps and features.
  13. Click on Sort by name and select Sort by install date.
  14. Click on the program you wish to remove.
  15. Choose Uninstall.
  16. Reboot the device when the uninstallation is complete.

Hopefully, after applying the solutions mentioned above, your issue will be resolved.


Lucia Mandela is a Microsoft Office expert and has been working in the technical industry since 2002.    As a technical expert, Lucia has written technical blogs, manuals, white papers  and reviews for many   websites such as office.com/setup .


Source: https://marconixon.wordpress.com/2018/12/03/how-to-fix-black-screen-before-signing-in-to-windows-10/


About Lucia Mandela Advanced   I am working as an IT professional and holds a ver

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Joined APSense since, June 7th, 2018, From Houston, United States.

Created on Dec 3rd 2018 10:03. Viewed 194 times.

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