How Staff Training serves for Improved Service Quality?
Working in hospitality sector is a purpose of exchange within the relations between tourist demand and tourist supply. It can also be defined as an action with main purpose to satisfy the needs of the customers. These customers in hospitality sector are the guests or tourists as clients. The structure of Hotel Management College in Delhi NCR is consisted of professionalism, job responsibility, ways how to welcome guests, how to handle their demands, needs and desires, the outlook towards guests and all the activities and services that lead to absolute satisfaction and experience.
A basic principle which employees have to maintain is ‘satisfying the needs of the guests’. Satisfaction means the guests will be satisfied, cheerful, vibrant, and filled with positive experience. Engaging well educated and trained employees is not enough for service quality. It is more. It should be composed by different sub-services that will lead to guests’ positive and unique experience, with the service that will be directly promoted to friends, relatives, business partners and connections for the specific hotel, or resort, restaurant, club. Moreover, the quality of the services does not depend only on employees, but on the overall organizational employee structure. In addition to this, the management must concentrate to the choice of employee configuration that will suit the best to all job positions.
Employees need to be trained on the job for enhanced orientation, for better performance and organization of their work. Training is a process that provides employees with the knowledge and the ability required to operate within the systems and standards set by Management. Hotel Management College in Delhi NCR is concerned to develop and improve employees’ qualities that are related to their knowledge, skills and it includes techniques for informing, motivating, changing behaviour, improving performance and even more fruitful.
Staff training adds to increased productivity of the organization, better service quality and urbanized professional knowledge. Therefore training is accepted as chief element of management and development, and as a key to motivation of employees to improve their job performance and productivity. It can be organized for the following purposes:
- To help everyone to be co-ordinated and to respect team work
- To build stronger bonds between managers and operational staff
- To enhance the capabilities of employees and provide a competitive edge
- To improve the personal characters and professional skills
- To improve business performance
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