How Digital Transcription Service Eases Insurance Documentation Tasks

Processing claims and compensations involves a great deal of work for insurance providers. The task, which has to be carried out precisely and without delay, involves a series of administrative and customer service processes ranging from review, investigation to adjustment (if required), and remittance or denial of the claim. The adjuster would have to get statements or interview claimants/witnesses about the loss that has occurred and convert the recorded statements into legally acceptable text data. Fortunately, general transcription companies provide excellent digital transcription service, helping adjusters efficiently manage their voluminous documentation processes.  

The digital transcription process involves a few simple steps:

• Claimants’ statements or interviews are recorded on a good quality digital recorder

• The files are transferred to the general transcription service provider via a secure      FTP server or encrypted email

• The service provider downloads the files and transcribes them

• The transcripts are emailed to the client or uploaded on the FTP server so that the client can retrieve them

Using a good quality recorder is crucial for high quality transcripts. Handheld digital voice recorders are ideal for recording statements and interviews related to claims processes. They are compact and come with a features such as built-in mono microphone and editing capabilities including review, insert, append (attach/add) and delete. They will have a USB cable, and/or docking station as well as management software which make it easy to upload the files to a computer and to manage the audio recordings. 

Files can be saved in folders, allowing the user to keep track of the dictations. The digital files can be easily attached to an email or uploaded to the FTP site, from where the transcriptionist can download it. Reliable digital transcription service providers will accept files in any audio or video format. 

A professional company will have trained and experienced transcriptionists to handle insurance documentation tasks. They will be able to produce accurate and timely documents for the claims adjudication process. Verbatim transcripts will include each and every spoken word, including pauses and non-verbal expressions to provide a true account of what was said. The transcriptionists will also be well-versed in legal aspects related to insurance claims processing and can deliver digital documents that can be used for official and legal purposes. 

Established general transcription companies even offer a quality digital recorder free of cost for clients who have volume transcription requirements.