How Can Businesses Benefit From Digital Transformation
by Buana Sari Digital MarketerWith
digitalization and the advancement of technology, businesses are experiencing a
global revolution. Businesses are experiencing many changes - thanks to digital marketing
platforms. Brands are better equipped to connect with
consumers via the internet and mobile devices seamlessly.
Digital
technologies are reshaping the customer’s experience fast. They are helping consumers
make decisions wisely and in real-time. Businesses have undergone drastic
changes in recent times and have improved business operations with an increase
in customer-centricity. They are striving to eliminate the limitations in their
services by adopting various advanced technologies adopting new-age
technologies to create hyper-personalized customer experiences. Several factors
such as changing customer dynamics, trends, and demands post-pandemic have led
to a necessity for businesses to bring transformative approaches and adapt to
the technologically advanced requirements at a faster rate.
The
modern digital
transformation framework includes
a more comprehensive and effective range of business opportunities. Businesses
are rapidly adopting digital
transformation strategies to revolutionize customers and
other business processes by integrating them with innovative and advanced
technologies. The customer processes are going to become more streamlined and
efficient, which will help the industry deliver better results to the
customers. The advanced tools will enable the collaboration of various
operating models that will be helping the industry in making strategic business
decisions.
Here we
explore how businesses can benefit from digital
transformation, stating suitable digital transformation examples.
1. Embrace Mobile Customer Onboarding
Traditionally, customer onboarding has been a highly
unstructured and cumbersome process. However, with the advent of breakthrough
technologies, mobile customer onboarding is going to replace traditional
onboarding in a big way. Mobile phones have increasingly become part of our
daily life. With the penetration rate of smartphones continuing to increase,
breakthrough technology like moLotus will drive mobile onboarding. Many SaaS
companies have been developing mobile apps to cater to this demand for mobile onboarding
with little or no success. Interestingly, moLotus is the best example of an
automated, flexible, cost-effective, and scalable onboarding solution,
enhancing customer engagement with a smooth end-to-end experience. Brands have
embarked on moLotus to digitally transform their entire new customer onboarding
process.
2. Digitalize Renewals - Policies and Contracts
The manual,
labour-intensive and tedious traditional contract/policy renewal management
processes for businesses would become obsolete. Digital transformation of your
contract renewal process allows for automation, making it possible for all
parties involved to track a contract's renewal. The more complex your contracts
are, the more helpful automation becomes. By placing automated contract renewal
at the forefront of your digital transformation strategy, you can emphasize the
reporting and fulfillment of contractual obligations.
Platforms like
moLotus have made the contract renewal processes mobile automated. moLotus
would be allowing businesses to think more strategically, saving time &
costs, and enhancing the overall customer experience.
3. Cost minimization
The adoption of the mobile transformation strategy by
big brands has resulted in cost minimization via automating the “low touch”
business processes. For instance, brands now can cut costs by reducing
headcounts of call centres, printing and other dispatch processes. They have an
opportunity to use advanced mobile-based technologies for this purpose. Brands
are now unleashing the cost-cutting potential of moLotus and bringing down
headcounts & training costs significantly while reducing printing &
stationery costs by automating the processes.
4. Digitalize filing and document submission
The pace of
customer conversion in the insurance and banking industry has been glacial.
They have been experiencing conversion rates as low as 30% or below due to the
manual filling & document submission processes. These processes are
extremely painful for consumers, resulting in massive drop-outs. The customer
experience is the key differentiator for service businesses especially
process-intensive like insurance and banking. Customers expect the same level
of customer experience they receive from the digital brands from other
industries they engage with each day.
At present,
document filing and submission processes are becoming more digital with
technologies like moLotus making it hassle-free, leading to higher conversion
at reduced cost & time. Top banking and insurance brands have embraced it
to reap the benefits of better customer engagement with low costs, high
revenues and high ARPU.
5. Digitalize Recurring Services and Product Cycles
For businesses, sending reminders for recurring
services & product cycles has been a challenge. While addressing the
service reminders to the customers, you do not want to confront or sound harsh
to them. Digitally transforming the processes is the best and only solution to
the challenge. Designing a bulletproof recurring service and product cycle
process for customers is something every company has strived for. However,
moLotus has made it truly possible by automating and transforming the recurring
services and product cycles like car servicing, air-conditioning, buying
coffee, or anything else. This year more brands are embracing this
transformation resulting in increased revenues and customer engagement.
6. Replacing the Plastic Loyalty Cards
In the past,
your customer wallets have been bulging with bulky plastic loyalty cards. Many
businesses have been clinging to the idea that plastic loyalty cards are cheap
and easy to set up and maintain, therefore more cost-effective than
implementing digital transformation in the loyalty card space. However, this is
not the case.
Presently,
there are better ways like mobile apps to replace the excess plastic. However,
loyalty card apps have not solved the challenge associated with plastic cards.
Mobile Loyalty Card powered by moLotus has transformed the loyalty cards space,
replacing plastic cards. It is convenient to consumers, saves cost, and
increases usage with high revenue. It has proved to be a superior alternative
to mobile apps.
7. Replace Outbound Calling
Once upon a time, most people contacted customer
service by telephone when smartphones were in their infancy. That world is
vanishing. This year digital transformation is fast replacing voice-based
contact by shifting to low-cost automated channels such as internet-based
self-service knowledge banks, mobile messaging, and chatbots. These
transformation initiatives lead to lower operational costs coupled with greater
efficiency.
8. Lead Generation & Better Response on Ads
Digital transformation has enhanced advertising and
lead generation significantly. Brands are focusing on reaching out to customers
directly using mobile advertising platforms. Mobile ad platforms like
moLotus, TubeMogul, InMobi, AirNow, etc. have become the focus area for them
with aggressive smartphone penetration. With its powerful capabilities of
running highly personalized, customized, and targeted rich media ads, moLotus
tops the list in lead generation. Interestingly, the ads are delivered directly
to the mobile inbox of the customer in the case of moLotus. Unlike other ad
platforms, moLotus is spam-free and the ads have a longer shelf life as they
remain in the inbox until manually deleted. Businesses are capable of real-time
data of individual customers for executing personalized promo campaigns along
the entire customer journey. Ultimately, moLotus is capable of scaling revenue
and performance for advertisers through easy ad campaign creation and management,
response management, data reports & analytics, and automation API.
9. Better Customer Support & Feedback
If trends are
considered, convenience and speed are topping the consumer agenda. A digitally
transformed support system can engage this convenience and speed-driven
consumer. Customers prefer mobile-driven digital service, with 76 percent of
customers satisfied with digital-only journeys, compared with 57 percent for
traditional channels (Source: McKinsey Report). Brands are preparing for more
live chat and co-browsing that supports customers during the buying process and
post-buying support. Web-based Live chat platforms like ZenDesk Chat, LiveChat,
and acquire.io are taking a backseat and gradually being replaced by mobile
platforms like moLotus. The moLotus platform has revolutionized the way brands
can serve their customers on mobile devices. It guarantees real-time customer
ratings and feedback via mobile for different service issues enabling them to
analyze and improve upon.
moLotus is an
example of an innovative mobile-based customer interaction platform best suited
to interact directly with a large customer base. moLotus is loaded with
multiple customer response options like SMS, Callback, Click URL, etc. The
spam-free technology quickly delivers automated messages to a huge customer
database directly into their inbox on all mobile handsets, irrespective of
phone type or model – 2G, 3G, 4G, 5G smartphones, i-phones and feature phones
without requiring any app download or data connection. Customers feel a greater
connection with the brand & provide a better response which, in turn, helps
in the improvement of the conversion rate and that too at low costs.
Conclusion
We are experiencing rapid scaling of digital
initiatives across different industries globally. You are lucky to have the
opportunity to engage with customers more precisely and effectively to know
various queries, prospects, concerns, and requirements that further help you to
market your products and services. Breakthrough Digital transformation offered
by platforms like moLotus will eliminate traditional technologies'
limitations and help businesses be more responsive to the current market trends
and demands with agility and speed. The right time to start your digital transformation journey is
now!
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Created on Aug 31st 2022 05:23. Viewed 241 times.