Home Delivery of Restaurant Foods-What Makes It a Right Stuff

Value addition is one of the mainstays of success in business today. And when things come down to discussing the issue of value addition, they differ from one industry sector to another. However, the crux remains the same - giving customer-centric service and as an added privilege to the customers as possible.

The same holds for the hospitality industry and the restaurants. To add value to their services, these restaurants provide fast and free delivery to make their customer feel more at ease with their services.

However, free home delivery of food by these restaurants can have a positive effect on the psyche of the customers only when the service meets the following criteria:  

Efficiency at the Highest Level

Food delivery from restaurants demands a high level of efficiency. This involves ensuring that the order placed by the customers are delivered precisely as per their specifications.

For instance, a customer who has placed an order for Chicken Shorba or  Prawn Vindaloo or any other North Indian food in Jalan Besar

would like to make sure that the dishes are delivered right at the doorstep at the earliest. The customer also wants to see that all the bespoke specifications that have been mentioned about while placing the order have been met with.

Hence, when it comes to providing home delivery, perfection, professionalism, and punctuality are the three principal ‘P’s that count. In other words, these three ’P’s form the PILLAR of success for these restaurants!

A Friendly Customer Service  

Again, this is another quality that helps these restaurants gain popularity and promote their brands. The customer care service needs to be easily accessible.

The approach has to be absolutely professional with every customer getting enough attention. The approach has to be cordial, so that customers are at ease when placing their orders or explaining their specification.

This is of utter importance, as many of these specifications may have medical reasons behind them. Hence, they need to be carefully listened to, and the orders need to be delivered accordingly.

A Consistent Tracking and Tracing Facility

No matter what the distance between the address of the customer and the restaurant may be, people should be able to trace and track the status of their order at any given point in time. Firstly, this adds to the transparency of the process in which the restaurant works, and secondly, it does a world of good to the goodwill of the restaurant.

High Degree of creativity in the delivery system

The delivery system must come up with a high degree of creativity when it comes to delivering the order at designated addresses.

Apparently, this may not be that palpable, but during inclement weather conditions when people need Indian food in Kallang to be delivered at their address more badly, innovations come into play.

Recently, a global fast food delivery chain decided to deliver food by drones in the United States. Well, things may not be as innovative as this one, but thinking out of the box while delivering foods at home will always help.