High Quality Training Material To Pass MB2-704 Exam Online

MB2-704: Microsoft Dynamics CRM Application exam is the mainstream exam conducted by the IT professionals who have excelled or are planning to excel for the technology product of Microsoft Dynamics. The exam is focused on particular topics which the applicants need to understand to pass the MB2-704 Test.

 

MB2-704: Microsoft Dynamics CRM Application certification syllabus is given as under:

 

Apply sales management concepts is the first topic which consists of components to Explain customers who would benefit from sales management, explain core record types, know about how core record types are used in sales management, compose and maintain customer records, maintain and use sales literature; compose and maintain competitors; compose and maintain sales territories; configure multiple currencies and compose and run search to listen for keywords, compose an alert.

 

Manage leads and opportunities is the second topic which consist of  the task to compose and maintain leads, qualify and disqualify leads, convert email messages to leads, know about stages and steps in the lead process ribbon, convert activities and leads to opportunities, evaluate user-provided values for revenue fields, know about stages and steps in the opportunity process ribbon, work with opportunity views; compose and maintain opportunity connections; add post, activities and notes in the collaboration pane; assign ownership of opportunity records.

 

Process sales consists of the objectives to compose price lists, compose tailored price lists, compose product kits and product bundles, group products by using product families, view product relationships by using hierarchy visualisation, manage multiple currencies, capture product properties, suggest cross-sell and up-sell products, compose new quotes, determine the impact of different currencies on price calculations and price lists, compose new invoices; convert a quote to an order to an invoice; explain quote status changes; select alternate price lists with opportunities, quotes and orders or invoice records.

 

Analyse reports and sales consists of the next PDF MB2-704: Microsoft Dynamics CRM Application topic which consists of the task to configure fiscal periods; define goal records; know about target, actual and in-progress values for goal records; know about how to recalculate goals; know about a rollup query, explain report outputs; export information to Microsoft Excel; differentiate between features of static and dynamic view exports to Excel, share dashboards, charts and Advanced Find queries, configure and publish system charts; compose new system dashboards, charts and views.

 

Apply service management is the next Study Kits MB2-704: Microsoft Dynamics CRM Application topic which covers to Explain customers who would benefit from service management, know about how core record types are used in service management, explain what can be done programmatically in a business process flow, know about the rules-based branching feature of business process flow, compose automatic case creation rules, compose and maintain the subject tree, configure case settings, know about steps in automated case creation, explain benefits of case hierarchy, search for cases, compose new case record; convert activity records to cases; compose parent-child cases; explain case relationships; add posts, activities and notes in the collaboration pane, case process ribbon; explain actions that can be taken on a case; merge cases; cancel, delete, resolve and re-activate cases; apply routing rules to compose and maintain article templates; compose, approve and publish articles; search articles from case records; associate articles to a case; send Knowledge Base articles, compose and maintain queues, assign cases and activities to queues, work with queue items, know about the process of working with queues and know about how case routing rules apply to queues.

 

Manage contracts and entitlements covers fifteen percent in the exam which consists of entitlements for a customer, add entitlement lines and associate with products, entitlements, explain when case entitlements decrement and increment, know about the entitlement life cycle, compose a service level agreement, compose SLA items, associate a service level agreement with an entitlement, know about the purpose of the timer control on the case form and configure service system settings for SLAs. Actual Exam MB2-704: Microsoft Dynamics CRM Application preparation tools are also provided by the vendor.

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