Free Online Course English for Tourism - Hotel Reception and Front Desk

Hotel check-ins and check-outs are extremely important responsibilities for hotel receptionists, as they are the guests’ first and last interaction with hotel staff. This English course first teaches the steps involved in checking a guest into a hotel. You will learn how to greet guests, make confirmations, and ask for personal identification and payment. You will also learn how to provide room keys and room numbers, as well as give room directions. You will also learn how to offer help with bags.

You will then learn the steps involved in checking a guest out of a hotel. The course will teach you how to make the proper greetings, take the room number, and check customer satisfaction. You will then learn how to properly present the bill, ask the guest to sign it, and identify the payment type. The course will also teach you how to bid the guest farewell. Very importantly, you will learn how to resolve complaints that guests make about hotel staff and service.