Four Frequently Ask Questions For Call Center Headset

When purchasing a headset that is going to be used in a call center office, it would be advisable to drop by websites that give out product reviews. Just by browsing the internet, you are able to get ideas on how a specific product work along with their respective pros and cons. These product reviews will give you a better idea on which product should you purchase that can be perfect for your call center operations. Here are a few “frequently asked questions” that you would like to ask yourself in finding a perfect call center headset for yourself.

1. Wireless or wired?

This is a very important question to ask your self because both options can be very crucial to the outcome of your call center service. Let us further discuss the pros and cons of each option so that you will have a better idea of what you are getting from each. The wireless headset can give you mobility even when taking care of calls. This means that you are not stuck to the computer and you are free to move around while taking a call which is very effective in case you need to multitask. However, there is the risk of having interrupted calls in case the signal goes down or gets affected by other frequencies. Also, wireless headsets are much more expensive compared to their wired counterparts. On the other hand, a wired headset can guarantee uninterrupted calls unless the cord was accidentally yanked or the wire is faulty. The voice quality is also believed to be much better compared to conversations done through a wireless headset. However, the biggest cons to wired headsets is that the wire itself can get on the way of things that you end tied up to your desk when using it for work. You will have no mobility and the wires can also get messy most especially when they get tangled to the other wires in a computer. The following pros and cons can definitely help you decide which model is better for your call center business.

2. How should I wear my headset?

When we talk of headsets, we right away imagine it as a tool that is worn headband-style. However, times have changed and these days you’d be surprised to find that there are already a lot of wearing styles when it comes to headsets. Aside from the traditional headband-style of wearing a headset, there are also other wearing styles such as wearing a headset with a neckband that is wrapped behind your neck. There are also headsets that are mono wherein there is only one speaker in the headset and leaves the user with a free ear to use for multitasking. This type of headset allows you to get in touch with the real world while the other ear is used to take calls.

3. Does my headset need to have a noise cancellation feature?

There are headsets that have special noise-cancelling features or an active noise reduction switch. For working environments that are very noisy then you need to use headsets with such special features. However, if the noise level of your office or working environment can be tolerable then you can stick with generic headphones. Headsets that have noise-cancellation features are quite expensive that is why it is not advisable for you to purchase for one if the features are not needed in your line of work anyway.

4. Do I need to have durable headsets?

A lot of people who purchase headsets overlook the durability factor of the product. They focus a lot on the sound quality coming in and out of the headset but forget to check whether the particular headset is durable or not. Keep in mind that the headset can be prone to crashes and drops that is why the need for it to be durable is important or else you’d end up replacing your headset every now and then. Dropping your headset or throwing it on the desk can sometimes be inevitable but if your headset is known for its durability then this issues should no longer be a problem. This way, you are getting all your money’s worth.