Four Factors For Choosing Conference Headphones For Call Centers

Lightweight and effective conference headphones are available at very low prices. No matter how inexpensive they are, headphones need to deliver clear sound in order to work effectively. Effective communication is the key to call center work, so they require headsets that deliver great performance. Budgets for call centers are limited, however, so they can’t afford to break the bank when keeping their employees supplied with everyday tools like headphones.

As the quality of headsets designed for conference calls rises, and prices at vendors such as firstclassheadphones.com continue to plummet, call centers are increasingly turning to using regular conference headphones for all their workers. Here’s a handy list of the four factors that should affect your choice of these types of headphones for call center work:

Overall Design

The way things look needs to be only one factor in the overall design, not the only factor. Headphones need to be ergonomically designed to battle fatigue, and they also need to be adjustable to suit many different types of users. Controls must be easy to use and to understand. The finishes used on conference headphones should be geared to overall performance, not just looks.

User Comfort

Call center work means long, fairly intense work sessions while wearing a headset. If the headset is uncomfortable, it will cause a distraction that can lead to a decrease in customer satisfaction. Choose conference headphones that allow workers to forget that they’re wearing them, and to concentrate all their efforts on serving the customer.

When shopping for headsets, look very carefully at the weight of the unit before it’s packaged. Many listings only list shipping weights. The difference of an ounce or two on a headset that must be worn all day can be substantial, so when choosing between models with similar performance, always choose the lightest one.

Noise Cancellation

There are several ways that conference headphones can help cancel noise. Some models cover the entire ear, but they have a tendency to be too constricting for most people to wear comfortably all day long. Many units integrate active noise-canceling technology that blocks out unwanted ambient noise. If your office isn’t that noisy, passive strategies like making the foam earpiece on the headset cover more of the ear might be all you need.

Durability

No matter which headphones you choose, you won’t get the benefit of their features if they don’t last a long time. Look for models that achieve light weight by using high-tech metals like titanium and steel instead of substituting plastic for every part. One excellent way to determine the quality of a headset is to examine the warranty. If the company guarantees the unit for multiple years, it’s more likely that it’s built with a lot of use over a long period in mind. While a strong guaranty might not be 100-percent effective in determining the relative durability of one headset over another, you’ll at least be able to replace headsets that break without buying new ones. In a call center with many workers, that can mean real savings.