Finding a Good Emergency Plumber
Finding a capable and reliable plumbing in today's society is like finding a needle in a hay stack. Most companies advertise that they are operate on a 24 hr/365 days a year basis, however, should some emergency occur at say 2:00 a.m. and you call these companies, it is either one of two things: the phone line rings without any answer and if you are lucky enough to have an actual human being and not a machine pick up the phone, you are told that there is no plumber available and that one can be scheduled in for the first thing in the morning. Well my answer to that is always "NO". 24 hours should mean exactly what is say 24 hours.
How often do we get companies who send a plumber out and then that person totally disappears in your home only to return one hour later with the bill. We all want a company who will be professional sufficient to diagnose the problem firstly and inform you every step of the way as to what is happening. They should offer you options as to the next step to be taken and let you the customer make up your mind if you want to go ahead. Some companies will tell you that a plumbing service london will be out in the next 2 hours time and we are there sitting a home waiting for in excess of 4 hours. Why do they do that? Why can't they give you a rough approximation and if they are running late, telephone you to inform you what is happening. Is that too much to ask? I will tell you why, because they think that as customers, you are not important and you can wait. Where are the days when a customer was "king"?
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