Features That You Must Seek In An Enterprise Phone System

Most of the enterprises currently have moved to private branch exchange or PBX to streamline their business communications. When compared to VoIP or Voice over Internet Protocol, there may be some limitations of these systems. These systems allow call handling over an internet network instead of using dedicated landline systems. You can directly communicate with any mobile or computing device easily using VoIP phone systems. But before you get a phone system in Sydney enabled with this technology, here are some features to look for:



An Advanced IVR System:

IVR or interactive voice response system enables the enterprises to direct callers to an automated call menu. Even after the normal business hours, this feature ensures a polished and professional response to every caller. It also enables remote teams to answer the calls from their locations to present your business in professional manner.

Ability to Customise User Templates:

With the help of VoIP system, enterprise-level communications can be easily streamlined. It gives an ability to easily remove and add a user for better management of business phone lines. Using VoIP system, teams can manage the user profile with the help of an online portal. This entire procedure eliminates the need for extensive onboarding of staff. It also ensures customisation of privileges for the users. You can block international calls for some users with this feature. It enables better control and monitoring of employee access to the phone systems.

Easy Integration with the Software:

VoIP functions in an enterprise can be easily integrated into the existing communication tools. This helps in designing a unified communication platform where bundling of business phone systems can be done easily. This platform can perform several tasks including chats with the clients, web presentations, and video conferencing. It improves overall productivity of the teams by reducing duplicated efforts that need to be taken for handling every function separately.

Error-Free Call Forwarding:

This is one of the most essential features when you get a phone system in Sydney powered by VoIP technology. You can easily forward calls to any specified number using this system. It eliminates the need of a physical presence in the office to receive significant calls. You can also activate voicemail forwarding to direct the calls to the inbox of specified users.

Affordability in Long-Distance Calls:

The enterprise-level VoIP phones allow you to make long-distance calls without fretting over hefty charges. In fact, you can enjoy the perks of VoIP calling at reduced expenses when making international calls. This feature is specifically beneficial to the businesses operating from multiple locations. These phone systems are also responsive to adjust with your needs in an unforeseen circumstance.

These are some essential features that you shouldn’t overlook when selecting the best phone system to suit your business requirements.

Report this Page