Exceeding Client Expectations as an Executive Protection Officerby Executive Protection Institute EPI was founded in 1978
Despite the economy’s grim state, high-profile individuals and corporate executives continue to use executive protection services. And why not? Life in today’s world has become increasingly more dangerous and unpredictable, and threats less traditional.
As the risks to the clients evolve, so must the executive protection officer. As an EP officer, your core job to maximize readiness; to avoid, detect, and overcome potential risks against the client. You need to be operating at peak effectiveness, providing the highest levels of protective coverage and the lowest possible risk.
There is no substitute for readiness. A good executive protection officer must maintain unprecedented awareness all the time. Understanding different aspects of executive protection (e.g., protection driving, managing crowds, etc.) is great. Still, you should also consider your client’s specific requirements and go beyond the call of duty in providing world-class customer service.
An executive protection officer must become an effective mission enabler, delivering exceptional protection performance and service to their clients. When retaining a professional executive protection team’s services, clients come to expect good, reliable protection in no uncertain terms. However, when you exceed the client’s expectations with unmatched protective coverage and deliver high-caliber customer service intelligently, you gain a competitive edge in the industry.
Remember, the economic crunch is hurting everyone, even your clients. They are watching their total protection budget layouts and are rethinking their security spending strategies. Give them a good return on their investment. Learn everything correctly -- maybe it’s time to get some armed security training? Maximize the services you provide in relation to the amount they spend, giving them the best bang for the buck. This should include enhanced executive protection and customer service, reduced operational costs.
Here’s to those with the courage and intelligence willing to go into harm’s way in the protection of their clients. Keep safe and Godspeed.
Created on Feb 5th 2021 02:53. Viewed 117 times.