Customer service is the top priority of Camden Town Minicab Operators
Camden Town minicab operators are always committed to customer service and improving the levels of service that they provide to their customers across the value chain.
Evaluating levels of customer satisfaction of Camden Town Taxi Operators
As part of this effort one of the latest initiatives that have been undertaken by Camden Town Taxi operators relates to gauging the level of customer satisfaction and taking corrective action to ensure that service levels continue to remain at levels that have been previously set up as benchmarks.
Checking the Camden Town Minicab and the behavior of the Camden Town Minicab Chauffeur
Amongst the key metrics that need to be captured by the Camden Town Minicab operators relate to:
- What was the condition of the vehicle externally and internally?
- Was there any noise in the functioning of the car?
- Was the AC or central heating functioning or not?
- Were the car entertainment systems such as CD, DVD functioning?
- Was the chauffeur properly dressed?
- Was the chauffeur polite and courteous and did he know the routes?
- Did the chauffeur overcharge?
Answers to some of these questions enable the Camden Town Minicab operators to determine how well are their chauffeurs behaving with travelers and what is the state of their vehicles.
Re-training of Camden Town Minicab Chauffeurs
The answers submitted by the travelers to the questions are carefully analyzed and where deviations are found from laid down benchmarks then corrective action is undertaken. Corrective action implies assigning the particular driver to a workshop for 2 weeks. In this workshop the Camden Town Minicab drivers are given training in different types of soft skills such as politeness, courtesy, manners and greetings. It is also expected that the chauffeurs will learn the route map of London.
After 2 weeks of rigorous training the chauffeurs are again tested to find out whether they have acquired the soft skills or not. For this purpose they are handed out a test. In case the chauffeurs pass the test they are placed on the job but in case they do not clear the test, then they are either removed from service or put again on training.
Repair/ Correction of any defects found in Camden Town Minicabs
The above type of training relates to the correction of the chauffeurs. In those cases where the vehicle has failed to pass the test, it is put through a process of evaluation. In the process of evaluation the inner and outer parts and components of the vehicle are checked and qualified. If any defective parts or components are found then the same are either removed or repaired.
Mostly the defects can be done during a routine service session but in case the defects are major, then Camden Town Minicab has to be taken to a workshop and has to be left there for a about a week so that it can be checked and repaired thoroughly. This ensures that the Camden Town Minicab is road-worthy.
Author is a freelance writer and writing travel related articles Find more information about Camden Town Minicab and Camden Town Taxi visit: www.camdentowntaxi.co.uk
Evaluating levels of customer satisfaction of Camden Town Taxi Operators
As part of this effort one of the latest initiatives that have been undertaken by Camden Town Taxi operators relates to gauging the level of customer satisfaction and taking corrective action to ensure that service levels continue to remain at levels that have been previously set up as benchmarks.
Checking the Camden Town Minicab and the behavior of the Camden Town Minicab Chauffeur
Amongst the key metrics that need to be captured by the Camden Town Minicab operators relate to:
- What was the condition of the vehicle externally and internally?
- Was there any noise in the functioning of the car?
- Was the AC or central heating functioning or not?
- Were the car entertainment systems such as CD, DVD functioning?
- Was the chauffeur properly dressed?
- Was the chauffeur polite and courteous and did he know the routes?
- Did the chauffeur overcharge?
Answers to some of these questions enable the Camden Town Minicab operators to determine how well are their chauffeurs behaving with travelers and what is the state of their vehicles.
Re-training of Camden Town Minicab Chauffeurs
The answers submitted by the travelers to the questions are carefully analyzed and where deviations are found from laid down benchmarks then corrective action is undertaken. Corrective action implies assigning the particular driver to a workshop for 2 weeks. In this workshop the Camden Town Minicab drivers are given training in different types of soft skills such as politeness, courtesy, manners and greetings. It is also expected that the chauffeurs will learn the route map of London.
After 2 weeks of rigorous training the chauffeurs are again tested to find out whether they have acquired the soft skills or not. For this purpose they are handed out a test. In case the chauffeurs pass the test they are placed on the job but in case they do not clear the test, then they are either removed from service or put again on training.
Repair/ Correction of any defects found in Camden Town Minicabs
The above type of training relates to the correction of the chauffeurs. In those cases where the vehicle has failed to pass the test, it is put through a process of evaluation. In the process of evaluation the inner and outer parts and components of the vehicle are checked and qualified. If any defective parts or components are found then the same are either removed or repaired.
Mostly the defects can be done during a routine service session but in case the defects are major, then Camden Town Minicab has to be taken to a workshop and has to be left there for a about a week so that it can be checked and repaired thoroughly. This ensures that the Camden Town Minicab is road-worthy.
Author is a freelance writer and writing travel related articles Find more information about Camden Town Minicab and Camden Town Taxi visit: www.camdentowntaxi.co.uk
Advertise on APSense
This advertising space is available.
Post Your Ad Here
Post Your Ad Here
Comments