Cox Email Issues And Resolutions

This article provides you with information regarding the Cox email issues and some suggestive troubleshooting techniques to resolve the issues. Please contact the Cox email technical support team for further more information and help if the issue persists by the end of this article.

Issue 1: iOS connection stops responding

Resolution:

• Go to the Home screen and click twice on the Home button.
• Tap the icon for Connect.
• As it starts to jiggle, close it.
• Now double click on the Home button. You can now try opening the app again.

Issue 2: Android connection stops responding or closes automatically on launch

Resolution:

• Go to Settings and click Applications.
• Now tap Cox Connect and then Clear data.
• Finally launch connection again to check.
• 
  

Issue: Unable to login after entering wrong login

Resolution: Stop trying to login and wait for 30 minutes. After that try logging-in again.

Issue 3: Unable to schedule a program to record

Resolution:

• Schedule to the primary DVR, if you are having more than one DVR.
• Free up the disk space by deleting the recordings and also make sure that you plug in the primary DVR only.
• Contact Cox communications if you are not subscribed to the channel.
• Now try sending the recording request again.

Basic troubleshooting steps

• Fix the browser related issues by fully refreshing the website. Press CTRL + F5 keys together in your browser.
• Delete all the cache and cookies on your browser.
• Local DNS cache should be cleared for recent cache that your IP is having.
• For windows, click on Start, then in the Command Prompt type ‘ipconfig /flushdns’ and then enter.
• Change the server settings as: Incoming mail server will be pop.cox.net, Port will be 110, and SSL with be Off. Outgoing mail server will be smtp.cox.net, default port SSL will be on and do Authentication as None.