Best Microsoft Dynamics CRM For Small Business

With all of its predecessors being outright winners, expectations are huge from Microsoft Dynamics CRM 2016. Microsoft has made public some of its capabilities and by the look of it, the software seems to be just what industry pundits expected from Microsoft.

If one were to search for the ideal CRM for Small Business, this Microsoft ERP Software is sure to take winning honors. Given below are some of its capabilities that tell you why.

‘Platform’ wise, the Dynamics CRM 2016 has these to offer:

• Hybrid Server-side Synchronization: If you are working on CRM Online and Exchange Server and you happen to synchronize emails, contacts and appointments or if you happen to synchronize your emails with the Email Router, both are possible through Hybrid Server-side Synchronization.
  
• Data Loader Service: This feature helps import bulk data into CRM online with the new Data Loader Service, which can be accessed from a link in the CRM Admin Center.
  
• No-code Business Rules: With the help of this feature, Business Analysts can define their own business logic which helps save a lot of money.
  
• Solution Segmentation: The feature helps you attain tighter control over the distribution of solutions and solution patches by exporting selected components.
  

The ‘Marketing’ capability offers the benefits mentioned below:

• SMS Marketing: This will help users create short and effective text message campaigns. Also, SMS Marketing can be integrated with other multi-channel campaigns. Both inbound and outbound SMS Marketing will be fully supported, with inbound campaigns with keywords set to get opt-ins.
  
• Email Marketing: The Microsoft ERP Software is all set to feature an enhanced email editor which will make it easier for marketers to see the HTML behind the mail. The software will also enable media library usage directly from the HTML Code.
  

‘Social Engagement’ will offer the features mentioned below:

• Social Listening and Analytics: Users will be enabled to add custom sources via RSS, which includes non-public ones as well. This is in addition to Twitter, Facebook, YouTube videos, News and Blogs such as WordPress and Tumblr.
  
• Intelligent Social: The Best CRM for Small Business in its 2016 avatar will feature Intelligent Social which will help detect potential leads versus cases. This is meant to help improve sales performances through suggestions coming in on leads via social channels.
  
• Group Collaboration: This feature has been inserted into the Dynamics CRM 2016 to help define and set up groups that provide a more streamlined cross-group collaboration experience, something similar to Office 365.
  
• Social Center: Users will be empowered to publish both Tweets and Facebook Posts from within a social center, including rich media content. The software also offers multiple foreign language capabilities such as French, Italian, German, Spanish, Portuguese, Danish, Dutch, Greek, Polish, Norwegian, Russian, Swedish etc.