Best Alternatives to Salesforce 2020

If you are running an established medium-sized business or are a big shot, you have no other option but to use Salesforce for your CRM. However, if you are running a smaller business, there are certain CRM Salesforce alternatives you can opt for, some of which are discussed briefly here:

Hubspot CRM is one of the best Salesforce Alternatives if you are a growing business. Hubspot provides a digital platform that is highly user-friendly, is integrated with Gmail and Outlook, and you can start using a basic version for free. Though the free version has all the fundamental CRM provisions, you need to upgrade to a paid premium version if you need to avail exclusive and extensive features. 

Though a lesser known brand, SugarCRM offers a platform to businesses which is not only easy to use, but also highly customisable. It provides high flexibility that makes it more adaptable to small and growing business houses. Though SugarCRM has no hidden fees, there is no free version available for you to try before spending money on the service.

FreshDesk is one of the Salesforce Alternatives that belongs to the family of Freshworks Services. This platform possesses an advanced system of ticketing which makes it highly favourable for customer support purposes. Though it might not be the best option for marketing and sales, it uses Artificial Intelligence that predicts the support your customers might require. 

When it comes to reaching the closest to Salesforce development in terms of the range of CRM services provided, Zoho CRM is the platform to choose. It provides an array of services apart from basic CRM, such as personal marketing and e-commerce. With an option of free trial, Zoho also analyses your e-mails to assess their tone and gives you suggestions regarding crucial business decisions to make depending on your current position.

If your business firm extensively uses Microsoft products such as Outlook and Microsoft 365, Microsoft Dynamics is the best option you can choose as your CRM Salesforce alternative. Dynamics also provides certain services apart from basic CRM, such as providing platforms for operational and financial undertakings. If you have been looking forward to incorporate Microsoft HoloLens in your business, you will have an added advantage as Dynamics integrates with this tool as well.

Owing to the simplicity of this CRM platform, Apptivo is the most suitable Salesforce alternative if you are a beginner in the market. It offers very basic and extremely straightforward CRM services such as call logs, calendar and a segment devoted to leads and follow-ups. Appotivo also has a social-network style news feed incorporated in the system. Though it may not boast certain advanced features, this platform would be the best option for someone new to the field of CRM. 

amoCRM is a highly sales-driven CRM software with a dashboard that comprises of an elaborate sales pipeline. This pipeline is divided into several columns where the users can drag and drop the profiles of respective leads, according to where they fall in the sales pipeline. If your business is hardcore sales-driven, this might be the alternative you have been looking for. 

These were the best alternatives you can pick from if you are a small or growing business and don’t yet want to jump into the mammoth Salesforce.