Be a smart traveler when taking a holiday in Andamanby Nisha Parmar SEO Executive
The following is a real occurrence that occurred with a popular travel bureau from India. While they prefer to remain anonymous, there were keen to share their story so that others do not go through the very same headache. For the sake of the post, let's call the travel bureau M. During a cold November early morning in 2016, we received a frenzied call from the trip planning agent at M. He had actually been in touch with another regional Andaman tour operator planning a holiday in Andaman for a group during Christmas that year. Considering that December end is peak season, the local agent had requested an advance to block the spaces and make other travel plans. These were appropriately paid by M.
The problem begins
All was well up until November. The journey was nearing and the travel agent at M desired to chalk out minute information to guarantee his group of visitors had a good experience. Which's when their problem began. The local representative in Andaman merely stopped responding to their call and emails. It was nearly like their path had gone cold. On calling up the hotels where the visitors were expected to remain, the hotel said that they had no reservation for the visitors from M.
While panic occurred, M decided to take a step back to analyse where things had actually gone wrong. They did not want to burn their fingers two times. From website to images to incredible rates, the regional con representative had produced a best setup to lure unsuspecting travellers and agents into a trap. On getting payment they would merely vanish for a while. At other times, they've called in eleventh hour just days prior to the journey to state the rates have actually increased and arm twist customers into paying extra loan if they desired to take the trip. The bad clients who had already paid a substantial advance would have no choice however to pay as they were out of the refund timeline. It has got M and other such clients reconsider before falling for the reduced rate trap and searching for unsaid costs before scheduling.
How we resolved the issue
The representative from M then called us. He learnt about our history, experience, knowledge, and reliability from multiple sources. When he mentioned his dilemma, our heart went out to the travel agent at M. He was dealing with a great deal of heat internally too and more significantly there were guests whose Andaman vacation might be destroyed due to the fact that of a couple of individuals who cared only about money. We stated that we may not be able to help them recuperate the cash however exactly what we could do was perform the trip for a no-profit-no-loss design. It was the least we might do to assist an associate remained in our trade.
Also, we would certainly make sure that their visitors had a smooth experience. They would not discover exactly what went on behind the scenes in crafting their Andaman holiday. And so it was. The visitors not just got a fantastic stay option (regardless of many hotels having complete reservations), they also got a great tour with a personalized experience. This was possible due to the fact that we handled to pull a couple of strings to swing some favours our method because of our huge local networks, camaraderie with the travel industry residents within the island, reliability and an impeccable track record.
Created on Apr 5th 2018 03:51. Viewed 370 times.