Avaya ACSS 7492X pdf dumps
Valid and Latest Avaya ACSS 7492X pdf dumps
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If your software is not working, what is the best practice to determine how to fix the concern?A. Do a root cause analysis and gather information to solve the problem to prevent future issues.
B. Use the nine disciplines associated with troubleshooting to identify and describe the problem.
C. The ability to get the software running immediately will solve all business needs.
D. Monitor logs and alerts for information for a few months to determine the problem.
Answer: A
How can the installer identify if a customer has the Call Center Elite package?
A. Check the System-Parameters Customer-Options Form, and look for the “Call Center Elite” field.
B. Check the Feature-Related System Parameters, and look for the “Call Center Elite” field.
C. Check the System-Parameters Customer-Options Form, and look for the “EAS” field.
D. Check the System-Parameters Customer-Options Form, and look for the “Vectoring” (3-0 Enhanced) field.
Answer: C
A customer has SLM in their contact center deployed, but would now like to add the Business Advocate feature to increase staffing automation, so that the supervisor can spend more time coaching their agents.Which statement is true?
A. Business Advocate can exist with EAS enabled.
B. SLM can exist without EAS enabled.
C. The Business Advocate feature and SLM cannot co-exist on the same system.
D. The Business Advocate feature can run on the same system that has SLM configured.
Answer: C
With consideration to the Avaya Global Support Services troubleshooting methodology, which step is most important when developing a hypothesis for troubleshooting software?
A. Determining the triggers
B. Recognizing the problem
C. Choosing corrective actions
D. Implementing corrective actions
Answer: B
A company using Avaya Aura® Call Center Elite is experiencing problems configuring vectors. The vector is not routing calls to a particular queue. Vectors are routing calls to other configured queues correctly.As a part of a good Global Support Services (GSS) methodology, what should the company do next?
A. Reduce or eliminate the business impact of the vector by testing the vectors.
B. Identify components where the queue is configured, including the switch, the communication manager, and the programming of the vector, and formulate a hypothesis for testing.
C. Take corrective action for the vector configuration, by reviewing the current situation and modifying it until the vector queues calls properly.
D. Determine the frequency and severity of the issue where the vector does not route calls properly.
Answer: B
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