Apple Support Response To Nearly 100 Tweets Per Hour

Last week, world’s leading tech giant Apple extended a helping hand to millions of Apple users by making a new support account on Twitter, a popular social media channel. Within hours of its launching, the new Twitter support account has got immense response.  In just over 24 hours, Twitter account has gained instant momentum and quickly surpassed 125,000 followers. The account has about 2,750 written tweets within 24 hours. On a broad calculation, it can be said that Apple support team has answered to nearly 100 customer tweets per hour.

Real-time social media analytics website Keyhole offers a quicker look at the Apple Support account. The data released by the company displays that the Twitter account of the company and related tweets have, by now, produced over 124 million impressions. Moreover, nearly 44.6% of users have already viewed the tweets from an iPhone and about 77% followers of the account are male. Contact help for mac phone  support

Last week on Thursday, Apple officially launched its new Twitter account which went live 8AM ET. The account has been ideally designed by the company to offer Apple customer service tech support. Interestingly, the company started responding to customers' requests for Apple help within 20 minutes of its official launching. The Twitter account has already received questions about Apple IDs, Music, and smart quotes with the “curly” quotation marks. Apple is also tweeting out smart tips on how to use Apple products to bring the best out of them. Usually, the Twitter account seems like a pretty standard customer service account.

It is well-known that Apple already has Twitter accounts for specific products, including Beats 1, Apple Music, and iTunes. Before launching the official twitter account, the company was largely ignoring its central presence on all popular social media channels. Now, Apple has also jumped in the fray of offering customer support via twitter in 140 characters or less. Like a growing number of companies, Apple allows its global customers to send a tweet to @AppleSupport. Once a tweet reaches to an Apple Advisor, he or she will typically respond the tweet with a befitted reply with a generic message. This message requests the user to induce more details on Apple products and the issues they are currently facing with their machines via a Direct Message. http://mac-technical-support.com

The account handles customer inquiries between 5 a.m. and 8 p.m. Pacific. This account is set to share tricks, tips, and tutorials with reference to Apple products and services. Interestingly, Apple support will be available 24/7 on the web, or by phone, or email. Apple users can also go for setting up a Genius Bar appointment.