Change Primary Admin in QuickBooks Online and Fix QuickBooks Error 3371 Status Code 11118 Expert Guide

Managing QuickBooks Online efficiently often requires ensuring that the right person has the Primary Admin role. This role gives full control over company data, user access, and security settings. At the same time, many users face challenges like QuickBooks Error 3371 Status Code 11118, which is usually linked to license and system file issues. If you are struggling with either of these problems, you are not alone. This article provides a complete step-by-step guide to change the Primary Admin in QuickBooks Online and also explains how to resolve Error 3371 Status Code 11118.

For instant help, you can also reach certified support at +1-(855)-955-1942 and get personalized troubleshooting guidance.

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? How to Change Primary Admin in QuickBooks Online

Sometimes, the person who originally set up QuickBooks Online leaves the organization, or responsibility needs to shift. In such cases, transferring the Primary Admin role is necessary.

Steps to Change Primary Admin:

1. Log in as Current Primary Admin

   • Only the existing Primary Admin can initiate this process.

2. Go to Settings

   • Click on the ⚙️ Gear icon in the top-right corner.

3. Navigate to Manage Users

   • Under Your Company, select Manage Users.

4. Select the New User

   • Choose the person you want to make the new Primary Admin.

   • If they’re not listed, you need to invite them first as an Admin user.

5. Change User Role

   • Select the user, click Edit, and assign them the Primary Admin role.

6. Accept Transfer

   • The selected user will receive an email invitation. Once they accept, the Primary Admin role is transferred.

? If you cannot access the Primary Admin account because the original admin has left, you’ll need to contact QuickBooks Online support and provide ownership verification documents.

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? What is QuickBooks Error 3371 Status Code 11118?

QuickBooks Error 3371 Status Code 11118 occurs when QuickBooks Desktop is unable to load the license data. This often happens due to missing or corrupted system files required by QuickBooks. The error usually displays:

“Could not initialize license properties. Error 3371: QuickBooks could not load the license data. Status Code - 11118.”

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? Causes of QuickBooks Error 3371 Status Code 11118

• Missing or damaged license.dat file.

• Corrupted or outdated MSXML component in Windows.

• Using an old or unpatched QuickBooks version.

• Hard disk crash or sudden system shutdown.

• Attempting to clone QuickBooks from one computer to another without proper setup.

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? How to Fix QuickBooks Error 3371 Status Code 11118

Method 1: Use QuickBooks Tool Hub

1. Download and install the QuickBooks Tool Hub.

2. Open it and select Installation Issues.

3. Run the 3371 Error Fix tool.

4. Restart QuickBooks and check if the issue is resolved.

Method 2: Manually Delete Damaged Files

1. Press Windows + R and type:

   C:\ProgramData\Intuit\Entitlement Client\v8
   

2. Delete the EntitlementDataStore.ecml file.

3. Reopen QuickBooks and re-register your license.

Method 3: Update Windows & QuickBooks

• Install all Windows updates.

• Update QuickBooks to the latest release.

If the error persists, contact support at +1-(855)-955-1942 for expert guidance.

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? Frequently Asked Questions (Q/A)

Q1: Can I change the Primary Admin in QuickBooks Online without access to the current admin account?
A1: No, you must contact QuickBooks support and provide business ownership proof if you don’t have access to the existing Primary Admin.

Q2: Why do I get Error 3371 every time I reinstall QuickBooks?
A2: This happens if the license file or Windows MSXML component is corrupted. Running the QuickBooks Tool Hub usually resolves it.

Q3: Is QuickBooks Error 3371 linked to QuickBooks Online?
A3: No, this error occurs only in QuickBooks Desktop, not in QuickBooks Online.

Q4: How long does it take to fix Error 3371?
A4: With the QuickBooks Tool Hub, it usually takes less than 15 minutes. Manual methods may take longer depending on your system.

Q5: Who should be assigned as Primary Admin in QuickBooks Online?
A5: The business owner, accountant, or financial controller is usually the best choice since the Primary Admin has full control over company data.

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? Final Thoughts

Managing QuickBooks effectively means keeping administrative access updated and resolving errors promptly. Knowing how to change the Primary Admin in QuickBooks Online ensures smoother operations when staff roles change. On the other hand, fixing QuickBooks Error 3371 Status Code 11118 helps you access QuickBooks Desktop without interruption.

If you’re still facing issues, don’t wait—call the QuickBooks experts at +1-(855)-955-1942 and get quick assistance tailored to your situation.