How to Choose a Cleaning Company: A Complete Guide with Stats
Keeping your home or office clean is essential for health, productivity, and overall well-being. But with so many cleaning companies available, how do you pick the right one? Whether you need regular house cleaning, deep office sanitation, or post-construction cleanup, selecting a reliable service is crucial.
This guide covers key factors to consider, backed by statistics and interesting facts, to help you make an informed decision.
1. Check Experience & Reputation
A company’s track record speaks volumes. Look for:
✔ Years in business – Established companies (5+ years) tend to have better processes.
✔ Online reviews – Check Google, Yelp, and Trustpilot for customer feedback.
Stat:
85% of consumers trust online reviews as much as personal recommendations (BrightLocal).
60% of customers avoid businesses with an average rating below 4 stars (ReviewTrackers).
Pro Tip:
Search for “[cleaning company name] + complaints” to uncover unresolved issues.
2. Services Offered
Not all cleaning companies provide the same services. Common options include:
✅ Residential cleaning (regular, deep, move-in/move-out)
✅ Commercial cleaning (offices, retail, medical facilities)
✅ Specialty cleaning (carpet, window, post-renovation)
Fact:
The global cleaning services market is worth $74.3 billion (Statista 2023).
Post-pandemic, demand for disinfection services rose by 300% (ISSA).
3. Cleaning Products & Equipment
Eco-friendly or traditional chemicals? Professional equipment or basic tools?
✔ Green cleaning – Safer for kids, pets, and allergies.
✔ HEPA filters – Essential for trapping dust and allergens.
✔ Industrial-grade equipment – Ensures deeper cleaning.
Stat:
72% of customers prefer eco-friendly cleaning if given the choice (Clutch).
4. Pricing & Transparency
Beware of hidden fees! A trustworthy company provides:
✔ Upfront quotes (hourly or flat rate)
✔ Clear breakdown of costs
✔ No surprise charges
Fact:
The average cost of house cleaning in the U.S. is $120–$250 per session (HomeAdvisor).
Office cleaning averages $0.05–$0.15 per sq. ft. (Angi).
5. Insurance & Guarantees
Accidents happen—make sure the company is fully insured and offers:
✔ Damage protection (if something breaks)
✔ Satisfaction guarantees (re-cleaning if needed)
Stat:
1 in 5 customers reports damage during cleaning (Better Business Bureau).
6. Employee Screening & Training
A professional cleaning service should:
✔ Background-check employees
✔ Train staff in proper techniques
✔ Provide uniforms & ID badges
Fact:
Companies that vet employees have 50% fewer complaints (ServiceMaster).
7. Flexibility & Customer Service
Look for:
✔ Online booking & scheduling
✔ Emergency/after-hours services
✔ Responsive support
Stat:
89% of customers switch brands due to poor customer service (Microsoft).
Best Choice for Reliable Cleaning?
If you want a trusted, professional cleaning service, consider MyUborka24 —they offer:
✔ Trained & vetted cleaners
✔ Custom cleaning plans
✔ Eco-friendly products
✔ Transparent pricing
Final Checklist for Choosing a Cleaning Company
✅ Read reviews & ratings
✅ Confirm services offered
✅ Ask about cleaning products
✅ Get a written estimate
✅ Check insurance & guarantees
✅ Ensure employee screening
✅ Test customer service responsiveness
By following these steps, you’ll find a reliable, high-quality cleaning company that meets your needs. A clean space isn’t just about appearance—it’s about health, efficiency, and peace of mind.
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