8 Latest Digital Trends Used In the Hospitality Industryby msv consultants restaurant consultants in India
MSV hotel consultants ensure the productivity, efficiency, and affectivity of hotels; restaurants are all above par and further improve their current standing in all fields. The restaurant consultants in India must change their game and this is one of the main reasons why MSV Consultancy is above par in this field. The hotel management services, hotel management consultancy services, and hotel consultancy services are nothing short if not excellent.
With digital trends rising and changing every minute of the day, the industry must tune and be sync concerning the changes. Adaptation is key. In our opinion, we have 8 Latest Digital Trends that are used in the Hospitality Industry and are making headlines.
· Chatbot’s assistance 24*7
o Chatbots are helping customers to get their queries solved immediately. Apt service instills confidence onto the customers, which paves the way towards a successful service. As hotels need to assure international service – installing chatbots for when your personnel is not available is a good decision to implement.
· Mobile app for easy access
o An application to ensure information, self-check-in mechanisms, and other important elements to provide customers the answers they are seeking at the tip of their fingers. Ultimately, the customer’s waiting time must be reduced and they must have a great experience – be it a hotel or a restaurant.
Digitized room keys for quick room access is imperative for a smooth and easy stay.
Voice-activated virtual assistants for anything and everything shall reduce the waiting time and provide the right information to your customers. In this way, the personnel will be able to concentrate on other personalized services.
· Technology to run hotels and bring bookings
o There are certain tasks that a bot can carry forward – it is high time the hospitality industry adapts the current trends and changes.
· Instant messages for direct communication
o Customers ultimately want information quickly and easily. When this is delivered to them in a hassle-free way, their queries are solved in a problem-free way. This instills trust and affinity towards the brand.
· Online reputation management for business growth
o It is imperative in times like this that brands do have online growth. Communicating with customers on an online platform is a great business strategy.
· Influencer marketing for faster reach
o Influencer marketing helps your brand to inform, remind, and persuade your customers about your brand and the various services you offer. People tend to listen and follow the words when it comes from a known person or celebrity.
Created on Dec 17th 2019 05:23. Viewed 155 times.