The times are changing! Change is not just on
its way; it has already arrived. In the hospitality industry, there has
been and continues to be a digital disruption. Did you know that the
average small business employs 40 distinct software programs, while the
average hotel employs around 20? Every component in your hotel’s IT
stack would, in a perfect world, help you automate operations, cut
expenses, increase revenue, and provide a five-star guest experience.
But we realize how difficult it may be to keep up with the plethora of
technology options offered to hotels. What’s a person to do? In this
post, we’ll go over some of the most important Hotel Technology
solutions that any hotel should think about investing in right now!
- Hotel management system
As a centralized resource across the entire property, hotel management software
structures all aspects of hotel operations. Reservation management and
housekeeping are all handled through the hotel management software.
Today’s hotels cannot function without a PMS. You can empower your
employees, streamline operations, and improve the customer experience
with easy-to-use hotel management software.
2) Channel Manager
There
have been significant changes in the hospitality industry due to the
Internet, one of which is online booking. Do you think it’s possible for
hotels today to ignore the importance of online reservation platforms
(or OTAs)? Absolutely not! OTAs assist in maximizing revenue, so they
need to list themselves on as many as possible.
While
a channel manager can manage all the listings and inventory on various
platforms, it can be challenging to manage everything without it. In
hotel technology, a channel manager makes it possible to manage multiple
listings and manage inventory across any distribution channel. Your
channel manager not only automates operational tasks but also helps your
guests make informed decisions about their stay.
3) Booking Engine
Everybody
says a hotel website is absolutely essential. However, no one has ever
mentioned that it needs booking engines as well. When people can’t make a
reservation on a hotel website, what’s the point of having that
website? With a cloud-based booking engine, you can change the game
completely. In addition to allowing hotels to upsell and create
promotional and exclusive deals for frequent guests, top-notch booking
engines also provide payment gateway options. In addition, hotels can
also utilize booking engines to convert Facebook fans into guests by
integrating their Facebook pages. There is absolutely no commission on
any of this. Nothing will convince you to get a booking engine for your
hotel unless you see these features.
4) Contactless solution
Many people believe that contactless technology is only useful in COVID-19 pandemic.
However, that’s not true. Even before the epidemic, contactless
hospitality technology solutions existed. It’s only that during the
covid crisis, this particular technique gained traction. What’s
fascinating now is that passengers’ habits have shifted recently, and
hotels have noticed. In other words, properties are increasingly
inclined to use contactless solutions in as many areas as possible.
With
contactless solutions in place, customers may book their stay, choose
their room, check in, use services, pay, and even check out with little
to no human interaction. Simply said, guests have the ability to
tailor their stay to their preferences, all from the comfort of their
cellphones. Contactless technology is here to stay and will
revolutionize the industry. It’s essential for providing outstanding
guest experiences and increasing income.
5) Mobile PMS
You’ll have to leave your property premises on sometimes. However, your hotel’s operations do not have to suffer as a result. A hotel management system
app can help with this. With a mobile PMS app, a hotelier can
accomplish almost anything a PC can do. From tracking new bookings and
in-house visits to validating OTA inventory changes, settling folios,
and creating critical hotel reports, a PMS software will offer you
complete control of your hotel firm. To put it simply, with your
smartphone or tablet, you can control your hotel from anywhere, at any
time.
6) Revenue Management System
Perhaps
you own a fancy boutique hotel or a stylish B&B. However, if you
don’t have a solid revenue management strategy in place, all of your
hotel management efforts will be for naught. One of the most visible
parts of the hospitality sector is revenue management. Hotels that
anticipate demand, optimize availability, and correctly price rooms get
the greatest possible results in terms of reputation and profitability.
You
can leverage data if you have a solid revenue management system. You
may better assess your competitors and business performance to determine
your market position. A revenue management system also comes with
dynamic pricing, which is an added benefit. Simply said, you can create
variable prices for items or services based on market conditions.
Revenue management is currently in high demand. Hotels that have adopted
it have seen positive outcomes.
The
hospitality industry is changing, not only for businesses but also for
passengers. If hotels want to remain lucrative, they must be
technologically advanced first.
Some of the most popular hospitality technology solutions are listed above.
Examine each of them carefully to determine how they may affect the way your hotel runs.