6 ways to improve guest services in your hotels & resorts

Hospitality is the tenderness in service to our guests because our guests are our believers and it’s our duty to service them pure. 

                “The best way to find your self is to lose yourself in the service of others”

                                                                                        Mahatma Gandhi

Being amicable and generous is the first traits to adhere improve guest services in hotels and resorts because a smile is one of all in welcome. What every guest expects at the start by human nature. 

As most hospitality sectors like hotels and resort sectors, are totally dependent on services. It is the responsibility of the management to be transparent about their services to their guest. Means providing the guests with service, that was assured during their bookings or on arrive. 

A hotel management service requires a set of standard protocols. Where the subservient leads to facility management services at high standards, what every guest expects. It is the responsibility of the management to perform in lead time, and not get a remark in lag time. Simply means the guests being serviced at their rooms on time and not driving them to a stage to make a call and avail facilities, that which are covered in the packages. 

Resort management is almost same as hotel management but with some additional responsibilities, that needs to be enhanced to serve guests better. As a consultant it should be advised, that remote service is the key in Resort management. As a resort in general are of many kinds like Hill, Seaside, valley and forest resorts. So understanding the nature of resort, the consultant duty is to train and prepare the staffs in an organized and proactive way.

 

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