6 Ways To Enhance Patient Care With A Medical Answering Service

Utmost patient care is an essential aspect of a successful medical practice. It comes handy to enable your practice to achieve goals such as enhancing quality, streamlining provision of service, increasing efficiency, and lessening costs. A professional answering service performs a vital function of helping your practice offer round the clock coverage and better healthcare services. Given are 6 ways to enhance patient care with a medical answering service. 



24/7 customer service

Medical phone answering services work 24/7 to answer calls, offer information, and answer patient queries. With this, patients can call any time when the need arises. Patients and caregivers do not have to wait any longer for the next business day to get their concerns addressed. Busy patients will not have to take time off work so that they can come to your practice before closing time. A phone answering service for doctors will offer accessibility as the center of communication for your healthcare. 

Personalized care

A medical service close for about 168 hours a week even with extended working hours. However, medical concerns do not wait until your service is open. However, a medical answering service comes handy to let callers talk to their favorite nurse. They can as well offer suggestions regarding remedies based on a patient’s symptoms and following established protocol. The good thing is that your patients are able to access this service 24/7.

Referring physicians

You should get answering services for doctors to help with referrals at your practice. Your patients will be able to talk to a doctor who understands their problem. The call service operators will conveniently match a patient to a physician specialized in the kind of problem the patient has. This is bound to enhance patient experience at your practice.

Appointment scheduling

After getting connected to a doctor who understands the patient’s problem, there is a possibility to schedule an appointment with a single phone call. In case a medical condition worsen, there is no need to count down the hours until the clinic opens the next day. Luckily, a medical phone answering service operates 24/7. A patient can easily call in the dead of night and snag the early morning appointment. It will give your patients peace of mind to ensure they plan their day. It will also give you a chance to fill open shifts boosting effectiveness.

Compliant practices

Every medical practice has to ensure its services are compliant with Health Insurance Portability and Accountability Act (HIPPA) regulations. A professional medical answering service understands the need to keep Protected Health Information (PHI) safe. This entails the use of secured messaging options for all sensitive communication at your practice.

Patient follow-ups

A reliable practice should ensure to contact patients after discharge for follow-up on their recovery process. This might get overwhelming on your in-house staff. However, a professional answering service will do this efficiently to keep your patients happy. Follow-ups are essential to assess changes the patient might experience during recovery and to address potential problems before they escalate.

For the reasons above, a professional medical answering service might be the secret weapon to enhance patient care at your practice.