Articles

6 VoIP features that can benefit your small call center business

by Ambreen Sajjad Content Marketer

There are many small & medium scale businesses that are making the switch over to VoIP business phone solutions, especially for International calling. There are loads of amazing advantages of using such services, but a lot of business owners are usually overlooking highly reliable and valuable features. We have plenty of options such as ringless voicemail, call forwarding, call waiting, toll-free numbers, press 1 campaign and remote operation. Hence, there are still some features that can enhance the productivity of your small call center business in short time.

Ringless Voicemail solutions:

With ringless voicemail drop solutions, you can send your voicemail messages in the form of texts to thousands of contact numbers simultaneously. Every small and medium scale call center business is choosing ringless voicemail drop solution; as this is the cost-effective way to inform your users about your current offers, or products and services. Its hearing rate is 80% higher than other marketing solution, that’s why it should become the preferred choice for all call center business solutions.

Music-on-hold:

If your business is often putting your callers on hold, then this feature might be useful for you. It’s not good to put the callers on terrible elevator music or the worse kind of silence. This feature can offer you choose what your callers listen to as they wait.

Auto-attendant:

If you don’t want your callers to hear the noisy music, you can prefer to use IVR system that will guide them more efficiently; and will allow them to select the option and talk to the most relevant agent or department.

Data tracking software:

Data tracking software solution is quite important to figure out where you need to direct your business’s time and energy. Therefore, choosing a managed and cloud-based VoIP service provider can offer you smart bandwidth utilization information that will allow you to view the data usage over a certain period of time. Inbound or outbound call detail reports will let you review the overall details of your brand’s call history, which also includes the call duration, call originator destination, time and the cost.

Call screening:

Call screening looks like a forgotten feature in the VoIP business world that allows you to look at a random number on your caller ID and then choose how should you treat it. For instance, if your friend is calling, you can simply redirect his number to your mobile phone. And if it’s the caller who is trying to sell his products, you can simply disconnect the call.

Conferencing:

Many people have a good idea about call conferencing with VoIP services, but only a few people take the advantage of these amazing features that might utilize it. Generally, it’s easy to set up the conference floor monitor. This will allow you to manage the invitations easily, "hand-raisers," muting individuals, and many other features. These online conferences usually get confusing if they are not managed properly, so this looks like the best tool to learn how to use it.

If you need help in learning about these tools or want to choose them for your call center business, you can simply approach the professionals of VoIP Terminator for best solutions.

 


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About Ambreen Sajjad Innovator   Content Marketer

23 connections, 0 recommendations, 74 honor points.
Joined APSense since, March 6th, 2018, From Virginia, United States.

Created on Apr 17th 2018 03:03. Viewed 528 times.

Comments

Dwibendu Moharana Junior  Support your customers with call center Support so
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Apr 24th 2018 03:43   
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