6 reasons why doctors need medical answering servicesby Kristen White Blogger A doctor gives countless hours to its patients during the week, but their work doesn’t stop when they close their doors. After business hours, your patient calls you for medical emergencies and questions. Some times the call is not that important, but it is really hard to judge which call is important.
As a doctor, if you are also facing this problem, then medical answering services is the best option for you.
By hiring these services, you can manage your calls and provide assistance to those patients who are facing an emergency. Apart from weeding out the important calls, there are several other benefits you can enjoy from these services.
1. Save Money
Time is money and every minute your staff spends on answering the call that could have used to do some other important task. Yes, you can hire additional staff to ease the burden of the call, which is going to cost you most you more compared to physician answering service cost. By opting for medical answering services, you only need to hire staff for important jobs. This will help you save money on salaries, insurance, paid leaves and more.
2. Protect Doctor’s Privacy and Personal Time
A doctor enjoys very less private time. They are either busy with the patients on weekdays or they are answering their patients' call on weekends. They don’t have time to relax or spend with their family. But by hiring the answering services, you no longer have to answer all the calls. Your patients will be taking to the trained professionals who will evaluate whether the call is important or not. If it is an emergency, the call will be transferred to you otherwise the operator will take the message on your behalf.
3. Decrease Hold Time
Just like you, your patients also have a busy life. As much you’d like to answer their call, your patients are often put on long hold. With answering services, your patients don’t have to wait much longer, their calls will be directed to a call center instead where they will speak to trained professionals. This service allows you to address your patients need is a short time, which increases their level of satisfaction.
4. Keep Irrefutable Records
When dealing with sensitive information such as medical records of your patients, it is important to your practice safe. All the calls made through the outsourced answering services are recorded and time-stamped, which provide an accurate and irrefutable record.
5. Increase Efficiency
By opting for medical answering services, your staff will have more time to do an important task. Every minute saved by your call center can be used more productively, which increases efficiency. Your patients can reach you whenever they want without long hold times, and you can also give your patients the attention they want.
6. Increase Patient Satisfaction
All these factors will increase the satisfaction level of your patients. More efficient operations will help decrease the time your patients spend during a call. This service allows your patient to reach you any time of day or night, which not only increase the satisfaction level but also increase the trust in you. This can lead to more referrals and more patient in the future.
Everyone deserves time to relax and recover from a day of hard work, even the doctors. If you are a doctor and you are not able to give proper attention to your patients during weekends or after business hours, then hiring the medical answering services is for you.
Created on Mar 30th 2020 02:58. Viewed 472 times.
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