3 Ways Custom Message Service Helps Small Businesses

It’s happened to everyone at some point, they call a business and all they get is a ringing dial tone with no one available to pick up the phone.  This is frustrating and disappointing whether it’s a simple question for the local apartment complex rental office or the family physician because there is an emergency.  This situation can be easily avoided by investing in a reliable message service that doesn’t just work after-hours but can be used throughout the day and have a custom setup that is specific to your business.  It is popular with medical offices, real estate companies and any other industry that expects customers to call in with questions, concerns and requests at any time of the day or night. 

When you get answering service for medical offices, it is necessary to ensure they can customize the message, routing and service to the needs of your business.  There should be options for urgent and non-urgent requests and, more importantly, the ability to pick-up calls after a single ring if no one is available to get the phone.This routine can be set up without specialized equipment, no contract and a low, flat monthly rate that meets the budget of even the smallest companies.Custom messaging allows the client to deliver the appropriate message to their customer base based on their office matrix. Medical offices with multiple doctors can customize the system with an on-call schedule, have patients choose their doctor based on the circumstances, or the service can pick up during busy periods so the caller doesn’t have to wait.

Another reason to searching for healthcare answering services that provide custom messaging is to keep patients and customers aware of changing situations and issues.  When the office is closed for holidays or due to emergency events, the message service is the primary way to keep patients informed about what is going on, the status of the office and what steps to take if they need to speak to a representative.  The automated version ensures the same message is delivered to every caller without undue influence, translation or mistaken messaging which can create confusion and a dissatisfaction with the office.  Thirdly, this service frees staff members to focus on responsibilities and duties that affect patient care or direct customer service to those who are in the office for their appointment or walk-ins.  Individuals are processed faster with greater levels of quality and higher accuracy because they are not distracted by a ringing phone. 

Running a successful business means knowing where to invest the financial resources and communication is a feature that should always have a high priority.  Take time to research the options, find affordable answering service options and take advantage of a free demo to find the service that fits into your business with custom messaging, multi-lingual features and a chance to show customers that you want their business and they can contact you anytime they want with an expectation of getting a call back with the right answer.

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