Articles
10 benefits of good customer service
by TM Maria Be a king in your own kingdomThe crisis has led to good customer service in many
companies, and even sectors. Cost optimization and personnel reductions have in
many cases resulted in poor customer service, via increased waiting times in
your service, and even less expert attention.
The good customer service should be a competitive advantage
to pursue by all companies, because poor care, poses a serious risk that the
customer remains, if you find the product or service under the same conditions,
but is taken care of faster and more professional way. In addition, on many
occasions the client will not waste time complaining, he simply will not
return. However if you need a good customer service for your business, it can
be outsourced customer
service here.
10 benefits of
quality in customer service
1.
Loyalty
and loyalty, to a brand that responds to its customers with quality goods
and services.
2.
Cross
selling, since the good experience of a customer means opening the door to
the sale of other products or services.
3.
References,
word of mouth generates excellent and free advertising for companies that offer
good service and attention to their customers.
4.
Improves motivation and work environment, since
poor customer service "burns" employees, exposing them to the
continuing complaints and fights of dissatisfied customers.
5.
Productivity
improvement, since the time spent in handling complaints and returns, due
to poor attention, drains company resources that could be used in other areas.
6.
Increase
in profitability, since customers will be more likely to pay higher prices,
if they are taken care of correctly and they are not wasting time in queues or
waiting for the phone.
7.
Increase
in sales, by increasing the frequency and repetition of the company's
customers.
8.
Marketing
expenses are reduced, as companies that offer poor attention to their
customers are in need of higher expenses in advertising and public relations,
in order to replenish constantly losing customers and contrast negative
word-of-mouth.
9.
Improvement of the image and reputation of the
company.
10.
Obtaining a competitive advantage over
competitors, as customers will perceive the huge difference between being well
served and the poor attention provided by other companies.
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About TM Maria 
Be a king in your own kingdom
164 connections, 5 recommendations, 718 honor points.Joined APSense since, May 29th, 2017, From Atlanta, United States.
Created on Aug 22nd 2019 09:09. Viewed 156 times.
