Call Center Software and Contact Center Solution.

by Contact Center Performance Tool Contact Center Management At Your Fingertips

The CCP call center software provides a blended inbound and outbound solution through a single desktop browser. It enables the call center managers to monitor real time customer interactions. It is designed to advance the call center to charge up the agents with a board range of features that are unique and user friendly. The CCP management software helps in improving the agent efficiency and customer experience.

The CCP call center management software connects with the customer on every channel which let you to tap into customer including by phone, email, chat etc. It enhances the efficiency and productivity as the agents can handle multiple customer.

Everything you need for a productive contact center and happy service agents is the all-in-one call center software which will put the call center companies business on the path to reducing the cost and improving the business agility and customer experience.

There are number of features which make the call center the best call center management software are:

•    The CCP Software helps to bind the agents to work together, so that they can respond quickly and        efficiently.
•    It gives the single customer view by agent screen which are optimize to manage the activities with less scrolling and streamlines the agent experience with the tabbed records.
•    It provides the multichannel service which offers the flexibility in the call center to customer services.
•    One can easily access the customer information instantly which keeps the agents productive.
•    The CCP call center management software is affordable and easy to use call center forecasting and employee scheduling solutions.
•    Fast setup and avoiding large implementation projects
•    Quality Assurance, Monitoring and Management for Improved Customer Satisfaction
•    Easily track, analyze and manage agent, group and center performance to optimize customer service.
•    Call recording and monitoring improves the call center quality.