The Life of An Online Retailerby Kivimagi
I'm sure we've all encountered a set of customers that can not be satisfied. You can go out of your way to educate them about the product before the purchase, you've outlined all the policies clearly on the site, and find that no-one reads them.
Then when something is amiss, you get the phone call/email that can pretty well ruin your day.
I've had my fair share of these, and I attribute it to my inability to educate the customers about the personalized products they are purchasing. To make matters worse we sell our products in various sizes, shapes, and sometimes even color. Making the re-use of these products slim to none.
I'll continue to share my experiences in this blog, and I'd love to hear your experiences.
Created on Dec 31st 1969 18:00. Viewed 0 times.