The Life of An Online Retailer

by Kivimagi

I'm sure we've all encountered a set of customers that can not be satisfied.  You can go out of your way to educate them about the product before the purchase, you've outlined all the policies clearly on the site, and find that no-one reads them.
Then when something is amiss, you get the phone call/email that can pretty well ruin your day.
I've had my fair share of these, and I attribute it to my inability to educate the customers about the personalized products they are purchasing.  To make matters worse we sell our products in various sizes, shapes, and sometimes even color.  Making the re-use of these products slim to none.
I'll continue to share my experiences in this blog, and I'd love to hear your experiences.

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About Kivimagi Freshman   

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Joined APSense since, August 14th, 2007, From Unknown.

Created on Dec 31st 1969 18:00. Viewed 0 times.


Kivimagi Freshman  
So how do you handle your customerservice issues.

I field non-stop emails, and phone calls, about order status, expected delivery date, etc etc.

Almost all of this information is in the "Things You Need To Know Before Ordering" section.

This week I had a customer who received the correct product, but wanted to exchange it for an item twice the size, and just pay the additional shipping charges. To me this is an outrageous request, but in an era when the Target's and Walmarts just give in, cause they can make it up in their volume, it seems common place.

Aug 16th 2007 11:20   
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