Get referrals

Unicredit Bulbank - Customer Journey Analysis, Interior Design, Brand Positioning Services, Brand Strategy Consulting, Logo Design, Graphic Design

by Aarchi Sharma Brand Consultancy & Strategy
Aarchi Sharma Senior   Brand Consultancy &...
UniCredit contacted I-AM to design ‘the branch of the future’
for Central and Eastern Europe. The outcome combines a large number of innovative solutions, aimed at transforming a visit to the branch into a pleasant journey for customers where hi-tech furniture and fashionable technologies achieve a positive customer impact.

I-AM also introduced the new role of customer manager, a role filled by everyone in the branch, the branch manager included, and serves the goal of making every client who enters the branch feel important, special and attended.

I-AM conducted a customer experience analysis to compare the performance of the old design of the branch with the new one.
A survey was used to measure customer experience and identify different phases of the customer journey. The survey results were statistically analysed, and the effectiveness of I-AM’s improvement strategies was documented.

The design is now being rolled out in a number of formats across the Group. The test branch has proved a considerable commercial success with footfall and sales up and costs down.

Visit Here-
http://www.apsense.com/article/au-bank-visual-language-environmental-graphics-design-architecture-and-design-company-india.html
http://www.apsense.com/article/post-office-brand-strategy-identity-interior-design-brand-consulting-services-in-india-1508.html
http://www.apsense.com/article/new-india-bank-branding-digital-ux-interiors-architecture-and-design-company-india.html
http://www.apsense.com/article/post-office-brand-strategy-identity-interior-design-brand-consulting-services-in-india.html
http://www.apsense.com/article/giorgio-armani-branding-strategy-retail-interior-designing-logo-and-graphic-designing-india.html
http://www.apsense.com/article/lutwyche-event-management-brand-communications-curation.html
http://www.apsense.com/article/garanti-intranet-portal-user-experience-and-service-design.html
http://www.apsense.com/article/kyoorius-design-awards-2016.html
http://www.apsense.com/article/avea-brand-application-interior-designing-store-zoning-graphic-design-company-india.html
http://www.apsense.com/article/iam-banking-and-finance-telecom-restaurants-retail-stores-fashion-real-estate.html
http://www.apsense.com/article/brand-strategy-consulting-in-india-experts-in-brand-design-branding-atm-kiosk-design.html
http://www.apsense.com/article/brand-application-graphic-designing-in-india.html
http://www.apsense.com/article/marketing-consulting-services-in-india.html
http://www.apsense.com/article/real-estate-brand-creation-refresh-interiors-architecture-brand-strategy-consulting-in-india.html
http://www.apsense.com/article/hansgrohe-brand-application-interior-website-design.html
http://www.apsense.com/article/branding-and-retail-trends-for-2016.html
https://www.apsense.com/article/branch-transformation-graphic-design-brand-consultancy.html
http://www.apsense.com/subject/280705.html
http://www.apsense.com/subject/280706.html
http://www.apsense.com/subject/280710.html
http://www.apsense.com/subject/280712.html
http://www.apsense.com/subject/280713.html
http://www.apsense.com/subject/280715.html
http://www.apsense.com/subject/280714.html
http://www.apsense.com/subject/280716.html
http://www.apsense.com/subject/280718.html
http://www.apsense.com/subject/280720.html
http://www.apsense.com/subject/280722.html
http://www.apsense.com/subject/280725.html
http://www.apsense.com/subject/280729.html
http://www.apsense.com/subject/280730.html
http://www.apsense.com/subject/280731.html
http://www.apsense.com/subject/278938.html
http://www.apsense.com/subject/278941.html
http://www.apsense.com/subject/278946.html
http://www.apsense.com/subject/278948.html
http://www.apsense.com/subject/278940.html
http://www.apsense.com/subject/278945.html
http://www.apsense.com/subject/278949.html
http://www.apsense.com/subject/278936.html
http://www.apsense.com/subject/278951.html
http://www.apsense.com/subject/278955.html
http://www.apsense.com/subject/278952.html
http://www.apsense.com/subject/278957.html
http://www.apsense.com/subject/278954.html
http://www.apsense.com/subject/278958.html
http://www.apsense.com/subject/278960.html
http://www.apsense.com/subject/278966.html
http://www.apsense.com/subject/276617.html
http://www.apsense.com/subject/276618.html
http://www.apsense.com/subject/276619.html
http://www.apsense.com/subject/276621.html
http://www.apsense.com/subject/276623.html
http://www.apsense.com/subject/276623.html
http://www.apsense.com/subject/276626.html
http://www.apsense.com/subject/276629.html
http://www.apsense.com/subject/276631.html
http://www.apsense.com/subject/276633.html
http://www.apsense.com/subject/276634.html
http://www.apsense.com/subject/276636.html
http://www.apsense.com/subject/274905.html
http://www.apsense.com/subject/274904.html
http://www.apsense.com/subject/274906.html
http://www.apsense.com/subject/274908.html
http://www.apsense.com/subject/274910.html
http://www.apsense.com/subject/274912.html
https://in.i-amonline.com/case-study/unicredit-bulbank-branch-experience...
Sep 28th 2017 07:28

Comments

No comment, be the first to comment.
You are not yet a member of this group.