Tryviumdeskby Botomation io AI and intelligent automation
Tryvium Desk fuses Chatbots, AI, Agent routing more to turn your agents into heroes. Sensiples Tryvium Desk integrates with ITSM / CRM tools to provide improved customer experience. Recommended Features
- Conversation Flow Builder
- Multi-Channel Support
- Multi -Lingual
- Enterprise Integration
Review on TryviumdeskTryvium Desk powers up your existing investments on Teams by adding features such as a multi-level Visual IVR, Skill groups, Intelligent Routing, Pre-set Business Hours, Holidays, Real Time Translation etc... It also enables you to automate repetitive tasks using a chatbot. Tryvium desk for teams provides a context with BMC Helix ITSM and Remedyforce integration to empower the agents to view 360 view of customer profile and tickets at ease. Tryvium features a full blown real-time dashboard that helps supervisors understand contact center metrics, manage bots, manager users/agents and also comes with a rich analytical engine and reports for that number crunching.
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Created on Jan 17th 2020 09:21. Viewed 146 times.
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