Customer Success

by Irit E. Customer Success Evangelist

The workshop will cover how to define a proactive customer journey, design playbooks in a simple yet powerful way, and how to map between the two to create an excellent customer success strategy.

Recommended Features

customer journey
Customer Success Manager
Customer Retention
Customer Churn
Customer Success Strategy

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Review on Customer Success

The workshop will cover how to define a proactive customer journey, design playbooks in a simple yet powerful way, and how to map between the two to create an excellent customer success strategy. To jumpstart your success, CSM Practice offers the ultimate workshop to building simple yet powerful playbooks for a successful customer journey. During the workshop, you will be guided through live discussions and hands-on exercises that will help you quickly learn new strategies and tactics for creating playbooks and defining the ultimate customer lifecycle. Even if you have already created some playbooks or have defined your customer journey, this workshop will give you the tools to assess what you currently have and make it better.

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Related Resources

Customer retention - Wikipedia, the free encyclopedia

Customer retention is the activity that a selling organization undertakes in order to reduce customer defections. Successful customer retention starts with the first...