Why Is Wyze Cam Offline? Quick Fixing Guide

by Cynthia Parker Security Cam Helpline

Ohh! So your Wyze Cam Offline and you are not able to check the live view feed. It is really frustrating when the Wyze security camera stopped working because of an internet glitch.

If your Wyze Cam is offline, update the firmware of the router, power recycles the base station, move the Wyze camera close to the base station, and charge the batteries of the security camera.

If this sounds familiar to your current situation, you have come to the right place. In this article, we will explain to you different troubleshooting methods to fix the issue.

Why Wyze Cam Offline?

There are some reasons why is Wyze Cam Won't Connect to the internet. Possible reasons for the issue are mentioned below:

  • Wyze Outdoor Camera Firmware is outdated.

  • The wifi connection of the base station is faulty.

  • Too much distance between the Wyze camera and base station.

  • The battery of the Wyze camera is too low.

Moving ahead, let’s see how to fix the Wyze Cam Offline issue.

How To Fix the Wyze Cam Offline Issue?

Here are some common troubleshooting methods to fix the offline issue in the Wyze security camera.

  1. Update the Firmware Of the Camera

Outdated firmware of the router could be the reason why Wyze Cam Offline. In order to fix the issue, update the firmware of the camera.

Here are the steps to update Wyze camera firmware:

  • On your Wyze camera app, open the “Account” option.

  • Choose the “Firmware Update” option. The system will then present before you all the firmware options.

  • Tap on the “Update” button.

Once the firmware will be updated successfully, check if the Wyze Cam Connection Failed or not.

  1. Power Recycle the Base Station

Let us tell you, the Wyze security camera is not directly linked to the wifi router. With the help of a base station, the security camera receives the signals from the router. It simply means, there is something wrong with the base station if Wyze Cam Not Connecting to WiFi.

Power recycle the base station with the help of the below-given steps:

  • Remove the base station out of its power outlet.

  • Wait for about 10 seconds.

  • Reinsert the power plug back into a power outlet.

  • Wait until the LED light of the base station turns blue.

Once you have successfully power recycle the base station, check if the Wyze Cam Offline issue is fixed or not.

  1. Move the Base Station Close to the Router

As we have told you already that it is necessary for the base station to receive good strength of signals. This is why move the base station a little close to the router. It is because the distance between the base station and the router could be responsible for why Wyze Cam Stopped Working.

  1. Charge the Batteries of Wyze Camera

The low battery of the Wyze security camera could be responsible for why Wyze Cam Won’t Connect to Network. Hence, remove the batteries from the camera. Make sure that is not damaged. Place them back and charge the camera.

  1. Reset Wyze Security Camera

If you have tried all the steps but still Wyze Cam Offline, reset the security camera to factory reset. Resetting the device will save all the settings to default. Once the device will be reset, check if the problem gets fixed or not.


This article can be concluded on the point that if your Wyze Cam Offline, check the internet connection first. In this guide, we have noted all the steps to fix the problem. If you need any issue, dial the Wyze Customer Service Phone Number now. Our team is round the clock available to serve you.

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About Cynthia Parker Innovator   Security Cam Helpline

10 connections, 2 recommendations, 75 honor points.
Joined APSense since, August 20th, 2020, From Dover, United States.

Created on Feb 28th 2022 22:47. Viewed 188 times.


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